Tariro Chisenwa
Dubai
Summary
A results-driven professional with over a decade of experience in administration, sales, and customer service. Proven ability to enhance customer satisfaction, implement effective client relations and retention strategies, and lead teams to achieve sales goals. Skilled in resolving customer complaints, training staff, and managing store operations. Seeking a dynamic role that leverages my diverse expertise in administration, sales, and customer service within a reputable organization.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Senior Sales Executive & Operations Administrator
Claire's
2018.03 - Current
- Delivered exceptional customer service, implemented client relations and retention strategies, resolved customer complaints efficiently, trained and mentored store staff, designed and optimized store layout, provided team leadership, conducted manpower planning and team scheduling, consistently met and exceeded sales goals
- Increased customer satisfaction scores by 50% through personalized service and effective issue resolution
- Promoted from Retail Sales Executive to Senior Sales Executive and then to Acting Supervisor within three years.
Customer Service Presentative
Debenhams
2015.02 - 2018.01
- Provided exceptional customer service, developed and maintained strong client relations, assisted with store operations, supported sales activities
- Recognized for outstanding customer service and dedication to enhancing the shopping experience.
Operations Administrator
Fruits & Vegetables
2012.02 - 2015.02
- Provided exceptional customer service, developed and maintained strong client relations, assisted with store operations, supported sales activities
- Recognized for outstanding customer service and dedication to enhancing the shopping experience.
Education
Diploma in Customer Service Level 7 - undefined
Speciss College
Skills
Exceptional Customer Service Skills
Customer Satisfaction and Retention
Client Relations and Retention Strategies
Resolving Customer Complaints
Training Store Staff and Team Leadership
Store Layout Design
Inventory Management and Ordering
Manpower Planning and Scheduling
Meeting Sales Goals
Administrative Support and Telecommunications
Email Management
Weekly Reports and Monthly Reconciliation
KPI Monitoring
Microsoft Office -Word, Excel, Access, PowerPoint, Internet and Email (Outlook)
Certification
English for Business Certificate Level 2 (LCCI)
References
Available Upon Request
Timeline
Senior Sales Executive & Operations Administrator
Claire's
2018.03 - Current
Customer Service Presentative
Debenhams
2015.02 - 2018.01
Operations Administrator
Fruits & Vegetables
2012.02 - 2015.02
Diploma in Customer Service Level 7 - undefined
Speciss College