Omar Abdelrahman
Retail Sales Store Manager
Etisalat Al Ain
Summary
To obtain a position in which I will be given the opportunity to apply my relevant experiences and to play a direct role for the unlimited growth and success of the industry.
Accomplished Retail Sales Manager offering over 10 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established retailers. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Store Manager
Etisalat Telecommunication Group
01.2018 - Current
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
- Complete store administration and ensure compliance with policies and procedures
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, etc.)
- Managing Stocks Inventory
- Cash Handling
- Operating daily reports
- Collaborating with other departments to achieve goals
- Additional store manager duties as needed
Sales Team Leader, (sales manager)
Sharaf DG – Franchise Outlet Emirates Telecommunication Group
01.2016 - 01.2018
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
Customer Services Representative
Sharaf DG – Franchise Outlet Emirates Telecommunication Group
01.2015 - 01.2016
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Sales Executive
Gulf Union Co
01.2012 - 01.2014
- Actively seek out new sales opportunities
- Conduct market research to identify selling possibilities and evaluate customer needs
- Ensure the availability of stock for sales and demonstrations
- Negotiate/close deals and handle complaints or objections
- Gather feedback from customers or prospects and share with internal teams
Senior Director
Mariam Juma Al
- Etisalat Telecommunication Group 971506436362 maldarmaky@etisalat.ae
Education
Bachelor of Arts - History And Philosophy of Science And Technology
University of Benha
Benha, Egypt 01.2008 - 01.2012
Skills
Advanced Leadership SkillsProficient in different Computer Applications (Microsoft Office eg Excel, Word, Power Point)Excellent in written and oral communication skills
Achievement-oriented
Experienced Coach, Motivator and ObserverProblem Solution FocusedCustomer Service ProviderExcellent Team LeaderOrganizational and time- management skillsActing area manager for almost one yearMarketing and customer services fundamentals, RCCICDL, axonComprehensive Microsoft Excel , UdemySales management fundamentals, UdemyManager Sales Pack, Etisalat academyMaster Sales Skills, LinkedInAdditional Information
- Thanks. For Certificates/Recognitions are available upon request.
Timeline
Retail Sales Store Manager
Etisalat Telecommunication Group
01.2018 - Current
Sales Team Leader, (sales manager)
Sharaf DG – Franchise Outlet Emirates Telecommunication Group
01.2016 - 01.2018
Customer Services Representative
Sharaf DG – Franchise Outlet Emirates Telecommunication Group
01.2015 - 01.2016
Sales Executive
Gulf Union Co
01.2012 - 01.2014
Bachelor of Arts - History And Philosophy of Science And Technology
University of Benha
01.2008 - 01.2012
Senior Director
Mariam Juma Al