Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Omar Abouabisa

Omar Abouabisa

Dubai,UNITED

Summary

Dedicated professional with expertise in customer service, ticketing systems and international traveling ensuring seamless travel experiences for international passengers while maintaining a professional appearance and punctuality under demanding conditions Skilled in optimizing time management and handling difficult situations to deliver outstanding customer service. Committed to enhancing operational efficiency and fostering positive passenger interactions.
Ambitious and bilingual with expertise in various industries .Delivers exemplary customer interaction, problem resolution and efficient research .Expands customer base and market reach with cross-cultural understanding.

Overview

4
4
years of professional experience

Work history

Foreign Currency Exchange Teller

AL-Ansari Financial services
Dubai, United Arab Emirates
02.2025 - Current
  • Front line customer service financial professional responsible for financial transaction (cash express , Western union , Global Funds Transfer , Domestic Transfer)
  • Greeting customer , assisting them with any questions or requests and accurately processing payments and raising Tickets to the accurate department
  • Promoted after 3 weeks due to my fast learning , rules adhering and work ethics
  • Followed all bank procedures during transactions for operational excellence.
  • Resolved customer complaints swiftly, improved overall customer experience.

Customer Service Executive

Wyld Health
Dubai, United Arab Emirates
10.2023 - 12.2024
  • Senior account manager managing plans , Sales (Hitting targets Like Oct , Nov , December , January and February) Increased company revenue by 20%.
  • In charge of sales and customer service team leading them to achieve goals
  • Handling Escalations, Operations and working with CRM(Hub spot ,Pipedrive)
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues

Receptionist

Friendship Tours
Alexandria, Egypt
08.2022 - 01.2023
  • Assisting walk-in inquires regarding travel package , booking and itineraries.
  • Handled appointment scheduling to ensure smooth daily operations by 20%.
  • Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Upheld confidentiality with sensitive information handling procedures.

Sales Executive

Zara Store
Alexandria, Egypt
03.2021 - 07.2022
  • Established strong relationships with key industry players to expand business reach.
  • Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
  • Increased customer engagement by delivering high-quality product demonstrations by 30%.

Education

Bachelor' s Degree - Finance &Investment

Alexandria' S Faculty of Commerce

Skills

  • Passenger care principles
  • Ticketing system knowledge
  • International travel experience
  • Physical stamina and agility
  • Dealing with difficult situations
  • Time optimisation
  • Maintaining professional appearance
  • Stress tolerance capacity
  • Punctuality and reliability
  • Boarding processes
  • Customer Service
  • Passport check expertise
  • Adaptability to time change

Languages

English
Native
Arabic
Native
Italian
Beginner

Personal Information

Nationality:

Timeline

Foreign Currency Exchange Teller

AL-Ansari Financial services
02.2025 - Current

Customer Service Executive

Wyld Health
10.2023 - 12.2024

Receptionist

Friendship Tours
08.2022 - 01.2023

Sales Executive

Zara Store
03.2021 - 07.2022

Bachelor' s Degree - Finance &Investment

Alexandria' S Faculty of Commerce

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Omar Abouabisa