Omar Adam
Dubai,UAE
Summary
Experienced Retail Store Owner with knack for driving sales and enhancing customer satisfaction. Successfully increased store profitability through strategic marketing and staff development. Known for creating welcoming shopping environment that boosts repeat business and customer loyalty.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Waiter service manager
Octa Caffee
Cairo, Egypt
2023.10 - 2025.12
- Ensured compliance with health and safety regulations, promoting safe working environment.
- Established strong rapport with customers, enhancing brand image.
- Coached new hires on company policies and procedures, ensuring consistent quality of service.
- Worked closely with kitchen staff for timely order preparation and delivery.
- Organised seating for groups and guests with special needs.
Retail store owner
Town Fashion
Tripoli, Libya
2020.06 - 2023.08
- Built strong client relationships, led to repeat business and referrals.
- Utilized social media platforms for effective brand promotion and customer engagement.
- Introduced new products to increase variety and appeal to a wider market segment.
- Managed daily operations to ensure smooth running of the business.
- Tracked industry and consumer trends to identify opportunities to boost sales.
Retailer
Max
Tripoli, Libya
2015.02 - 2020.01
- Participated in staff training sessions regularly to improve skills.
- Utilised product knowledge to offer informed recommendations.
- Ensured customer satisfaction by providing excellent service.
- Managed inventory for effective stock control.
Education
High School Certificate - Science
Abdrazak Secondary School
Libya 2013.09 - 2016.04
Diploma in Aviation Science - Airbus A320, Airbus A330
Safat Air Training Company
Libya 2017.09 - 2021.05
Skills
Customer Relationship Management
Strong Communication and Interpersonal Skills
Leadership and Team Management
Creative Problem Solving
Attention to Detail
Fashion and Styling Expertise
Public Speaking and Presentation Skills
Conflict Resolution and Negotiation Skills
Time Management and Organization
Quick Adaptability and Learning New Skills
Multitasking under Pressure
Professional Appearance and Branding
- Customer service
- Employee development
Languages
English
Upper intermediate
Arabic
Proficient (C2)
Affiliations
- Modeling
- Cars
Personal Information
- Date of birth: 09/11/98
- Nationality: Sudanese
Timeline
Waiter service manager
Octa Caffee
2023.10 - 2025.12
Retail store owner
Town Fashion
2020.06 - 2023.08
Diploma in Aviation Science - Airbus A320, Airbus A330
Safat Air Training Company
2017.09 - 2021.05
Retailer
Max
2015.02 - 2020.01
High School Certificate - Science
Abdrazak Secondary School
2013.09 - 2016.04