OMAR AHMED

Project Based Summer Camp Coordinator

• Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
• Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
• Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
• Achieved or exceeded company-defined sales quotas.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Promoted store loyalty programs to customers during transactions, increasing membership sign-ups and repeat business.

• Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
• Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
• Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
• Introduced new destination options based on market demand analysis that led to an increase in bookings.
• Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.

• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
• Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
• Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.
• Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.