OMAR AISSI
Dubai ,UAE
Summary
Leader prioritizing exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.
Overview
14
14
years of professional experience
Work History
Head Of operation (Pre-Opening)
Ayla Holiday Homes By Zain Middle east Real Estate
Abu Dhabi, UAE
02.2025 - Current
- Develop and implement all operational policies and standard operating procedures (SOPs) for the company.
- Assist in finalizing property onboarding checklists, inspection procedures, and furnishing guidelines.
- Collaborate with suppliers for linen, amenities, and maintenance services.
- Set up operational systems, software (e.g., property management system), and guest communication platforms.
- Ensure all properties meet legal, safety, and tourism authority requirements.
Property consultant
MNA Properties
Dubai, UAE
04.2024 - 09.2024
- Organised property viewings for potential buyers, leading to successful transactions.
- Maintained up-to-date knowledge of current legislation pertaining to property transactions, protecting client interests at all times.
- Achieved property sales by conducting comprehensive market research and creating tailored strategies.
- Conducted due diligence on prospective properties, mitigating risks for investors.
GR / Hospitality Executive
Maison Privee Holiday Homes
Dubai, UAE
12.2022 - 02.2023
- coordinating and multi-tasking job duties in a fast-paced environment.
- Overseeing guest experience from guest arrival, throughout their stay, and during their departure.
- Managing difficult communications with valued guests who are unsatisfied with the company service, product, or resolution offered.
- Assisting the CRM team with negative reviews by negotiating the compensations (35 negative reviews have been removed in the last 7 months)
- Assisting the Business Development with Arabic speakers and potential owners to bring new Units ( 8 units )
- In Charge of 30 units in Millennium Executive Tower from the opening and Increased the score in the Airbnb / Booking.com
Duty Manager
Aloft Hotel By Marriott
Abu Dhbi, UAE
11.2021 - 11.2022
- Led the team to deliver top-quality service and achieve KPI.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Liaised with auditors and prepared facilities to support successful audits.
- Analyze guests' feedback and prepare a weekly guest voice meeting, sharing it with the operation team for the action Plan.
- Coached the restaurant team to drive profits and maximize during the ADIPEC exhibition as the restaurant's person in charge.
Front Office Supervisor, Night Manager
Radisson Blu Hotel & Resort Corniche
Abu Dhabi, UAE
04.2019 - 02.2021
- Ensure the accurate completion of the daily night audit
- Ensures guest satisfaction and takes appropriate actions on all guest complaints
- Assist other departments when required during the night shift
- Trains and manages the performance of night shift members
- Ensure all necessary reports and forms are completed daily
Executive Assistant to Chairman
Emirates Hospitality
Abu Dhabi, UAE
09.2014 - 08.2017
- Coordinated travel itineraries within budget for varying schedule needs.
- Collaborated with admin teams, human resources, and finance department on special projects.
- Managed complex travel arrangements to ensure seamless business trips for executives.
Guest Relation Officer
Atlantic Palace Resort
Agadir, Morocco
04.2012 - 04.2014
- Provided cheerful, professional customer service, offering a can-do attitude to all requests.
- Resolved customer issues effectively and efficiently, seeking support from Duty Manager as needed.
- Advised Guests on shop offers, promotions and discounts.
Front Office Agent
Shaza Kimpenski
Madina
08.2011 - 09.2012
- Welcoming and checking in guests as well as processing group Arrivals
- Preparing bills and taking payments
- Keeping all hotel services products special promotional Offers, pricing as well as VIP and special events up to date and Relevant
Education
MBA - Hospitality management (4 Semester from 6 semester)
Modul University
BBA - Hospitality Management / Hosting Options
Ecole Hotelier Agadir
Agadir Morocco09.2011
High School Diploma - Science
Daraa High School
Agadir09.2009
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Head Of operation (Pre-Opening)
Ayla Holiday Homes By Zain Middle east Real Estate
02.2025 - Current
Property consultant
MNA Properties
04.2024 - 09.2024
GR / Hospitality Executive
Maison Privee Holiday Homes
12.2022 - 02.2023
Duty Manager
Aloft Hotel By Marriott
11.2021 - 11.2022
Front Office Supervisor, Night Manager
Radisson Blu Hotel & Resort Corniche
04.2019 - 02.2021
Executive Assistant to Chairman
Emirates Hospitality
09.2014 - 08.2017
Guest Relation Officer
Atlantic Palace Resort
04.2012 - 04.2014
Front Office Agent
Shaza Kimpenski
08.2011 - 09.2012
MBA - Hospitality management (4 Semester from 6 semester)
Modul University
BBA - Hospitality Management / Hosting Options
Ecole Hotelier Agadir
High School Diploma - Science
Daraa High School
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