Omar AL Massry

• Managed generation, distribution and collection of patient invoices.
• Monitored and reported problems in appointment systems to management.
• Accepted payments and issued receipts to patients for private services.
• Developed and implemented new screening process for new patients to match patients with doctors.
• Acted as a liaison between patients and the healthcare facility, ensuring their needs, concerns, and complaints were addressed promptly and effectively.
• Managed VIP patient services, providing personalized care and attention to high-profile patients.
• Maintained exceptional communication skills in both English and Arabic to ensure clear and effective communication with patients and their families.
• Demonstrated computer literacy, utilizing healthcare information systems and software to document patient interactions and feedback.
• Collaborated with the Quality Improvement (CQI) team to implement continuous improvement initiatives aimed at enhancing patient satisfaction and overall service quality.
• Adhered to Joint Commission International (JCI) principles to maintain and improve the facility's compliance with international healthcare standards.
• Coordinate with the police in cases of death, Providing support and facilitating procedures for the deceased and their families is a sensitive and important aspect of healthcare, law enforcement, and transportation services.

• Made and maintained good contacts with newspapers, magazines and other media owners.
• Analysed impact of campaigns to inform future ones.
• Devised client media plans to meet customer and business targets.
• Drafted briefs to book ads through self-serving platforms or media vendors.
• Evaluated client and campaign data for enhanced decision making.
• Created high-performing campaigns on Google Ads, Facebook and Instagram.
• Maximised inventory monetisation through strategic campaign planning.
• Developed automation- and performance-based campaigns through strategic stakeholder partnerships.
• Monitored online media trends to remain ahead of developments and competitors.

1. Media:

• Worked as a media volunteer to document and report on humanitarian efforts, crisis situations, and the impact of the conflict.
• Created and distributed informational materials to raise awareness about the work of SARC and ICRC.

2. First Aid and Disaster Management:

• Provided critical first aid assistance to injured civilians and combatants during emergency situations.
• Participated in disaster management activities, including planning and executing response efforts.

3. Emergency Cases and Explosion Incidents:

• Responded to emergency cases, including accidents and injuries caused by explosions, ensuring prompt and effective medical care.
• Assisted in managing and coordinating responses to explosion incidents, which often involved mass casualties.

4. Transporting the Deceased:

• Played a crucial role in transporting deceased individuals with dignity and respect to their families or designated facilities.
• Collaborated with local authorities, ambulance units, and civil defense teams to ensure the proper handling of deceased individuals.

5. Coordination:

• Coordinated closely with ambulance units, civil defense teams, and local law enforcement to facilitate the safe and efficient transportation of bodies to hospitals or morgues.
• Ensured seamless communication and cooperation among various stakeholders during high-stress situations.

Key Achievements and Impact:

• Contributed to saving lives by providing immediate first aid assistance to those in critical condition.
• Helped the community cope with the devastating effects of explosions and emergency incidents.
• Ensured the proper and respectful handling of deceased individuals during challenging circumstances.
• Played a vital role in coordinating emergency response efforts, enhancing the overall effectiveness of humanitarian operations.