

Seeking a challenging career opportunity in my life that enables me to make best use of my academic background, experience and to combine skills and expertise within a position, which welcomes motivation, personal developments and professionalism while simultaneously offering a supportive environment.
• Led cross-functional teams in managing large-scale projects, fostering a collaborative environment to navigate complex challenges and achieve shared objectives.
• Facilitated regular meetings and workshops to co-create actionable plans, ensuring all team members had the opportunity to contribute and align on project goals.
• Built and maintained open communication channels across departments to ensure alignment, streamline integration, and support teams in adapting to both planned and emergent priorities.
• Orchestrated seamless integration of planned and emergent work (e.g., FDH Conversion, FDH uplifting, DC uplifting) by maintaining transparent communication and adaptable workflows.
• Established transparent processes for outage management, ensuring visibility, accountability, and collaborative approval workflows across all stages and stakeholder groups.
• Championed continuous improvement by developing plans in partnership with stakeholders, ensuring initiatives aligned with organizational goals while incorporating diverse insights and on-the-ground realities.
• Supported team growth through regular, constructive feedback and coaching, focusing on professional development and removing barriers to success .
• Set team goals and build action plan to achieve it.
• Oversee team members delegating and following-up tasks to meet department objectives.
• Conduct department meetings to support, coach staff, reviewing progress and provide feedback.
• Take ownership of customer's issues and work closely with other sections and departments through to resolution
• Mentor and develop team members and nurture an environment where they can excel leading them through required changes.
Technical issues analysis
Desktop support
Business Development
Complaint resolution
Technical Support
Customer service expert
· PMI Project Management Professional (PMI-PMP).
· Cloud Engineering Practitioner .
1. Cloud Computing Fundamentals .
2. Virtualization and Containerization.
3. Azure DevOps Platform.
4. MS Azure Fundaments & Etisalat.
5. Build Your Own Cloud.
6. MS Azure Administrator .
7. AWS Cloud Platform.
· Introduction to Artificial Intelligence.
· Mini CCNA
· Certified Business Professional in the field of Customer Service .
· Sharpen your management skills Training.
· Developing High Performance Teams.
· Negotiation Skills.
· Effective Managerial Skills.
· ICDL.