omar Alserafi
Dubai
Summary
Nationality : Syria
Date of birth : 1-1-1995
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Experience in all Hotel department
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Emmar Hospitality Rove Hotel Expo 2020
12.2022 - Current
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Guest Service Agent
Tamani Marina Hotel
01.2022 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained consistent positive customer feedback.
- Recommended hotel services or amenities that guest may find useful.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Guest Service Agent
Four Seasons Hotel
07.2021 - 12.2021
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided guest assistance and recommendations for tourist attractions.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
Security Officer
Four Seasons Hotel
12.2019 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Housekeeping Attendant
Four Seasons Hotel
12.2016 - 12.2019
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Responded to requests from patrons for linens and toiletries.
Education
Master Of Laws - International Law
Damascus University
Damascus Syria 06.2021
Bechelor - Hotel Management
Damascus University
Syria Damascus 04.2020
Skills
Customer service and customer support skills
Effective communication skills
Flexible with shifts
Microsoft Office
Give original and genuine hospitality service
Ensure the guest needs and satisfaction
Cooperative , Committed and organizational
Team leader
Hotel management
Multitask ability
Attitude and presentable appearance
Time management
Opera system
- Staff Development
- Guest Satisfaction
- Inventory Monitoring
- Issue Resolution
- Tourism Management
- Hotel Reservations
- Guest Check-In
- Guest Safety
- Knowledge of Local Attractions
- Guest Ledger
- Cash Management
- Consultative Sales Approach
- VIP Priority Options
- Guest Complaint Resolution
Certification
- Hotel management: Distribution, Revenue and Demand Management by ESSES Business School
- Office Admin and Reception Skills. Inspire London College
- Hotel management and Front office Dubai way
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Guest Service Agent
Emmar Hospitality Rove Hotel Expo 2020
12.2022 - Current
Guest Service Agent
Tamani Marina Hotel
01.2022 - 12.2022
Guest Service Agent
Four Seasons Hotel
07.2021 - 12.2021
Security Officer
Four Seasons Hotel
12.2019 - 06.2021
Housekeeping Attendant
Four Seasons Hotel
12.2016 - 12.2019
Master Of Laws - International Law
Damascus University
Bechelor - Hotel Management
Damascus University
- Hotel management: Distribution, Revenue and Demand Management by ESSES Business School
- Office Admin and Reception Skills. Inspire London College
- Hotel management and Front office Dubai way
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