Omar Alshamout

Responsibilities:

• Proactively manage and maintain strong relationships with a diverse portfolio of clients, ensuring their success and satisfaction with Odoo's products and services.
• Develop and implement strategies for cross-selling and upselling to maximize revenue growth and client value.
• Monitor client health metrics and conduct regular business reviews to assess satisfaction and identify areas for improvement.
• Collaborate with cross-functional/developer teams to address client needs and deliver solutions that align with their business objectives.
• Provide expert guidance and support to clients, helping them optimize their use of Odoo's products and services.

Achievements:

• Successfully managed and retained over 90 clients, consistently achieving high satisfaction and retention rates.
• Identified and capitalized on numerous cross-selling and upselling opportunities, significantly contributing to revenue growth.
• Developed and executed customer success initiatives that led to increased client loyalty and long-term partnerships.
• Recognized for outstanding account management and customer service, receiving positive feedback from clients and internal stakeholders.

• Actively listen to customers' requests, confirming full understanding before addressing concerns
• Identifying issues, analyzing information, and providing solutions to problems
• Carrying out day-day duties accurately and efficiently
• Using coordination and planning skills to achieve results according to schedule
• Participating in team-building activities to enhance working relationships
• Learning new skills and applying them to daily tasks, improving efficiency and productivity
• Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Coordinated resolutions for more than 20 daily customer inquiries while consistently achieving performance targets
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Collaborate with a team to deliver high-quality bilingual support for Amazon customers.

• Executing versatile grinding experiments in belt grinding
• Developing a program code to analyze collected data by using MATLAB
• Evaluating the influence of different process parameters and grinding belt specifications on the grinding process
• Conducting and assessment of topography measurements on machined workpieces as well as supporting the preparation of a publication.

• Sales and promotion (worked on new promotional ideas to increase sales)
• Actively participated in multiple CSR activities
• Worked widely on influential ideas to help others within the team and the community
• Active member of Zain shabab team at Zain telecommunication company
• In charge of developing and managing social media work and creations, gaining an insight into the MENA region and the trends within social media
• Generated interest amongst senior-level analysts through contributing to influential ideas to help others within the team and develop successful relationships within the community.