Omar ElBaltaji
Sharjah,United Arab Emirates
Summary
Driven and resourceful professional with knack for strategic planning and team leadership. Demonstrated proficiency in project management and problem-solving, fostering smooth operational workflows. Excited to bring collaborative and result-oriented approach in your esteemed organization.
Overview
20
20
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Al Arz Ref. Equip. Tr.Co. L.L.C
sharjah, U.A.E.
01.2018 - 12.2024
- Manage customer support inquiries & technical trouble shooting related to a variety of products.
- Engage & work with engineering professionals which are charged with producing timely & high quality technical work.
- Providing expert decisions & advices on available solutions and technical changes.
- Strategize process improvements.
- Troubleshooting engineering and technical faults related to business scope.
- Evaluating the functionality of redesigned processes.
- Maintaining strong client relationships.
- Conducting after-service site visits.
- Inventory control.
- Control management procedures to maximize efficiency.
- Led teams to achieve business objectives on time and within budget constraints.
- Monitored health and safety measures for guaranteed compliance.
- Organised financial and operational data to help with yearly budgeting and planning.
Manufacturing Manager
Al Arz Ref. Equip. Tr.Co. L.L.C
sharjah, U.A.E
01.2014 - 01.2018
- Developing strategic plans.
- Implemented strategic manufacturing techniques including Real time performance visibility, resolving production constraints and Standardizing work process to achieve high quality production.
- Target budgets to provide the clients requirements
- Ensured machine maintenance, reducing downtime due to equipment malfunctions.
- Collaborated with suppliers for better negotiation on price and payment terms.
- Improved team morale by fostering a collaborative working environment.
Projects Manager
Al Arz Ref. Equip. Tr.Co. L.L.C
sharjah, U.A.E.
01.2011 - 01.2013
- Plan and Develop the Project Idea.
- Create and Lead Your Dream Team.
- Monitor Project Progress and Set Deadlines
- Solve Issues That Arise.
- Manage the cost & expenses of the Project.
- Ensure Stakeholder Satisfaction.
- Evaluate Project Performance.
- Explained sales and payment terms to parties in back to back transactions.
- Negotiated contract terms for maximized client benefit and profit.
Sales Executive
Al Arz Ref. Equip. Tr.Co. L.L.C
sharjah, U.A.E.
01.2009 - 01.2011
- Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
- Generated new leads and opportunities to maximize revenue.
- Understood customer needs to craft exceptional sales journeys.
- Handled high-volume telesales enquiries within call-time targets.
- Built long-term relationships with customers and generated referrals from existing clients.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Call Center
Emirates Islamic Bank
Sharjah, U.A.E.
01.2007 - 01.2009
- Providing assistance & support to clients accounts checking.
- Report new claims.
- Answer and respond to telephone inquiries.
- Handle and gather confidential information.
- Data Entry to company software systems.
- Followed scripts when answering common customer questions.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Trained new hires for improved productivity and efficiency on the job floor.
Event Freelancer Sales promoter
Sunday Marketing Agency
Dubai, U.A.E.
01.2005 - 01.2006
- In Media & Sales.
- Fashion & Cosmetics in Sephora, Paris Gallery, Debenhams, Harvey Nichols, Bloomingdales.
- Be knowledgeable about the product.
- Identify prospective customers, lead generation and conversion.
- Contact new and existing customers to discuss needs.
- Emphasize the features of products to highlight how they solve customer problems.
- Answer questions about the products.
Education
High School - CCSS & NGSS
Al Khaleej National School
Dubai 01.2004 - 12.2006
BBA - Business Administration in Management.
University of Dubai
Dubai 01.2007 - 07.2017
Skills
- Communication
- Data Analysis
- Digital Marketing
- Artificial Intelligence
- Conceptual skills
- Analytical skills
- Interpersonal skills
- Microsoft Excel,Word,PP & Outlook
- Salesforce
- Leadership
- Flexibility skills
- Influencing
- Leading
- Quality Management
- Knowledge Management
- Six Sigma TQM
- Sales
- Marketing
- Dependable
Certification
WES CREDENTIAL.
World Education Services.
Accomplishments
- Accomplishment Award for completing Projects on time.
- Accomplishment Award for achieving sales target.
- Honored in leadership role.
Affiliations
- Hiking
- Swimming
- Camping
Timeline
Operations Manager
Al Arz Ref. Equip. Tr.Co. L.L.C
01.2018 - 12.2024
Manufacturing Manager
Al Arz Ref. Equip. Tr.Co. L.L.C
01.2014 - 01.2018
Projects Manager
Al Arz Ref. Equip. Tr.Co. L.L.C
01.2011 - 01.2013
Sales Executive
Al Arz Ref. Equip. Tr.Co. L.L.C
01.2009 - 01.2011
BBA - Business Administration in Management.
University of Dubai
01.2007 - 07.2017
Customer Service Call Center
Emirates Islamic Bank
01.2007 - 01.2009
Event Freelancer Sales promoter
Sunday Marketing Agency
01.2005 - 01.2006
High School - CCSS & NGSS
Al Khaleej National School
01.2004 - 12.2006
WES CREDENTIAL.
World Education Services.
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