Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Custom
Affiliations
Timeline
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Omar Elmahdy

Omar Elmahdy

Al Ain,UAE

Summary

Dynamic professional with a strong foundation in data analysis and innovative thinking, adept at analysing problems and developing effective solutions. Demonstrates excellent sales techniques and market insight, complemented by a deep understanding of e-commerce. Known for strong analytical skills, efficient time management, and the ability to work collaboratively as an effective team player. Quick learner with self-initiative, committed to leveraging interpersonal skills and negotiation expertise to drive business success.

Overview

25
25
years of professional experience
4010
4010
years of post-secondary education

Work history

Service Point Advisor

DHL UAE
Al Ain, UAE
05.2015 - 06.2025
  • Mange Social Seller project for my team and Take leads and FTBs records and share the updates in weekly base with my team and share inactive leads in monthly base with my team and gave them tips and ideas to find new leads and get more shipments and revenue.
  • Maintain a high level of professional rapport is developed and maintained with all customers.
  • Follow up on all customers inquiries and direct customers to the correct DHL department where further information is required.
  • Deal competently with customers complaints and take all possible actions to resolve it with fullest satisfaction.
  • Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and IB.
  • Always act as an ambassador for DHL and attend to customer needs in a professional, friendly, and courteous manner.
  • Make continuous work process improvements on revenue generator and gave suggestions to improve our service.
  • Ensure all scanning capture on time and system always updated with accurate data.
  • Ensure all security procedures done for all shipments received are followed up and highlight any wrong issue to management.
  • Handle social seller project and ensure.
  • Raise IT Request for any system issue and follow up until solve it.

Cargo Controller

DHL UAE
Abu Dhabi
05.2013 - 05.2015
  • Prepare weekly performance Reports and highlight to management.
  • Update labor reporting tools (LRT)
  • Check Daily Reports: PL 23 /PL27/ PL 28.
  • Review Outbound KPI and highlight failures to station manager.
  • Ensure achieve CIA monthly target for all outbound AWBs.
  • Support NCI team for held out bending inbound shipments and get new and complete information for delivery shipments to customers.
  • Communicate with Tracing; Accounting and CS departments for solve any issue and respond for any inquires.
  • Ensure system updated with completed and correct data for all outbound AWBs.
  • Send correction forms to Billing Department ( KUL) and follow up to ensure correction done before monthly cut of time.
  • Respond to EDMS team request and update system according to new information.
  • Create daily MRM report and check errors and fix it.
  • Responsible for the Quality Control and ISO 9001-2008 accreditation

Logistics Coordinator

DHL Egypt
Cairo
05.2008 - 04.2013
  • Manage the complete order cycle from received orders on the system to delivery to customer.
  • Updating the delivery database when the shipment is closed.
  • Review all the invoices sent from our freight forwarding before sending it to the finance for payments.
  • Receive and Record GRN, Inter Location Transfers and Schedule Dispatches and Collection.
  • Monitor GRN and make outbound then send pick request to warehouse for packing.
  • Maintaining of Excel Databases for 3PL transactions.
  • Ensure POD is correct.
  • Open GIDR tickets in case any issue inbound (Discrepancy / Broken Items) and follow up tickets to ensure close it with correct reason.
  • Responsible for Purchase Returns, coordinating with Purchase Dept.
  • Attends to customer inquiries relating to orders, shipments, and product availability and complain.
  • Liaise with the inspection authority to conduct pre-shipment inspection for issuance of Certificate of Conformity.
  • Responsible for Sales Return collection of goods from the customers and ensuring that the Return is recorded on the system.
  • Co-ordinate with documentation team to prepare documents such as Invoice, Packing list, Delivery notes & COO.
  • Hands on experience of stock taking in DHL warehouse. Update shops accordingly for any revise details of the shipments.
  • Check the physical inventory through three months.

Customs Clearance Agent

DHL Egypt
Cairo
06.2007 - 05.2008
  • Follow up clearance status with clearing officers upon clearing the shipments with freight forwarder.
  • Ensure timely customs clearance of materials at DHL.
  • Ensure correct documentation is prepared for clearance and forwarded to Ground Operations in accordance with the procedures.
  • Update all outstanding clearance delay shipments in ACA on daily basis and follow up hold shipments on daily basis.
  • Prepare delivery orders and other associated paperwork required by Egypt Customs.

Logistics Controller

BenQ Siemens Company
Cairo
01.2006 - 05.2007
  • Preparing shipments for faulty equipment’s.
  • Assist Senior Accountant in preparing and issuing all L/C.
  • Following up with Banks related to discrepancies/payments on L/Cs.
  • Responsible for tracing and tracking shipments.
  • Maintaining the requirement of spare parts.
  • Tracking and reviewing all charges related to L/Cs and Bonds.
  • Customer follows up on collection of invoices.
  • Verifies terms of payments such as amount, insurance coverage and shipping conditions to determine compliance with established standards.
  • Process letter of credit into the SAP to keep track of L/Cs.
  • Maintain high-level of professional customer service to customers.
  • Ensuring that information is accurate on the documents.
  • Control quantities needed by every Engineer shown by separate sheet.
  • Responsible for timely posting of sales orders into the system.
  • Communicating Dubai to claim our warranty fees.
  • Prepare bills of lading, invoices and other shipping documents.
  • Read and analyze incoming mails, submissions, and reports.
  • Ordering spare parts for old and new model refer to sales target.
  • Responsible for customs vouchers.
  • Follow up the entire required document related to the shipment.

Accountant

Chartered Office
Dubai
07.2005 - 12.2005
  • Auditing & Analysis accounts.
  • Feasibility studies, Degree of operating leverage.
  • Court Experts.
  • Customs service.

Accountant

Sony Ericsson Company
Cairo
10.2000 - 06.2005
  • Electronic data processing.
  • Preparation of Monthly Reconciliation between control & stocks.
  • Filing of Monthly Sales Tax.
  • Stores control accounts.
  • Make Monthly Physical inventory.

Education

Diploma of Education - Project Management Diploma -PMD

Riti
Cairo Egypt

Bs Degree - Accounting

Cairo University
Cairo Egypt

Skills

  • Analyzing problems
  • Developing solutions
  • Data Analysis
  • Strong analytical skills
  • Interpersonal Skills
  • Effective team player
  • Quick learner
  • Self-initiative
  • Efficient time management
  • Innovative thinking
  • Market insight
  • E-Commerce understanding
  • Effective negotiator
  • Excellent sales techniques

Accomplishments

  • Employee of The Year, 2024, DHL UAE, Runner up
  • EasySHOP top sellers, 2024, DHL UAE
  • ICCC Great Job Year, 2023, DHL UAE
  • Employee of The Month, 06/2021, DHL UAE
  • ICCC Great Job Year, 2021, DHL UAE, Q1
  • ICCC Great Job Year, 2019, DHL UAE, Q1 & Q2
  • Employee of The Year, 2016, DHL UAE
  • Sales Champion of The Year, 2016, DHL UAE
  • Employee of The Month, 2014, DHL UAE, 3 Times
  • Employee of Logistics Department, 2011, DHL EG
  • HP Audit, 2011, DHL EG, success
  • HP W2W, 2011/2012, DHL EG, 0 Discrepancy
  • Magrabi WH Implementation, 2010, DHL EG, Project

Languages

Arabic
Proficient (C2)
English
Proficient (C2)
French
Elementary

Custom

  • Excellence in Customer Service
  • Communication skills
  • Dangerous goods classifications
  • Time Management
  • INCOTERMS 2011
  • Security Awareness
  • Retail champions course
  • Sales Training

Affiliations

  • Travel
  • Chess
  • Electronics
  • Reading

Timeline

Service Point Advisor

DHL UAE
05.2015 - 06.2025

Cargo Controller

DHL UAE
05.2013 - 05.2015

Logistics Coordinator

DHL Egypt
05.2008 - 04.2013

Customs Clearance Agent

DHL Egypt
06.2007 - 05.2008

Logistics Controller

BenQ Siemens Company
01.2006 - 05.2007

Accountant

Chartered Office
07.2005 - 12.2005

Accountant

Sony Ericsson Company
10.2000 - 06.2005

Diploma of Education - Project Management Diploma -PMD

Riti

Bs Degree - Accounting

Cairo University

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Omar Elmahdy