Omar Fathy
Dubai
Summary
Dynamic professional with extensive experience in customer service and hospitality. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in data entry and cash handling, fostering strong relationships to drive business success and create welcoming environments.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Brazzor Salon
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing Customer's need.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
Guest Relations Officer
Shalaby Restaurant
02.2017 - 02.2020
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
Sales Associate
Sedico Medical Company
11.2015 - 10.2016
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Generated revenue by liaising between doctors and companies to sell products.
- Leveraged extensive product knowledge to articulate compelling value propositions that resonated with prospective customers'' needs and pain points.
- Collaborated closely with sales team members to reach collective goals, sharing best practices and techniques for success.
Education
High School Diploma -
Qutour HIgh School
Tanta, Egypt06-2020
Skills
- Data entry
- Cash handling
- Time management
- Scheduling
- Problem-solving skills
- Customer service
- Decision-making
- Listening skills
- Hospitality services
- Attention to detail
- Sensitive information handling
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Front Desk Receptionist
Brazzor Salon
05.2021 - Current
Guest Relations Officer
Shalaby Restaurant
02.2017 - 02.2020
Sales Associate
Sedico Medical Company
11.2015 - 10.2016
High School Diploma -
Qutour HIgh School
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