Omar Houcheimi
Dubai,UAE
Summary
- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
- Experienced professional with focus on flight operations management and team coordination. Skilled in optimising flight schedules, ensuring regulatory compliance, and enhancing operational efficiency. Able to foster strong communication between departments and handle emergency situations with calm precision.
- Safety-focused air traffic controller keeps flight activities to schedule to minimise delays and cancellations. Quick decision-maker uses range of communication methods to share flight data for timely updates. Prioritises regulatory compliance for airport security and risk.
- management. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Flight Team Leader
Emirates Airlines ( DNATA)
Dubai, UAE
01.2017 - Current
- Supervise and Coordinates activities of flight attendants, assigns duties and area of
work to the agent provide services for airline passenger. - Coach and Observes activities of employees to make sure that the flight running
smoothly along with high customer service and safe work environment. - Analyses, records, and prepares reports of personnel activities.
- Resolve customer complaints and fulfil the needs of the Airlines.
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Traffic officer
Emirates Airlines ( DNATA)
Dubai, UAE
01.2013 - 01.2017
- Checking passenger ticket fares, flight details and passport validity and visa validity.
- Knowledge of visa requirements for all countries.
- Arranging the transit of the passengers and baggage, and connecting flights.
- All clerical activities related forms and monitoring passengers details. Baggage and
tickets. - A liaison officer between the security and immigration.
- All the activities such as special handling services.
- Managing all clerical and technical duties related to passengers and baggage and
excess forms.
Customer Service Agent
Emirates Airlines (DNATA)
Dubai, UAE
01.2011 - 01.2013
- Providing customer service for passenger such assist.
- Passenger with check in and handover the boarding passes.
- Make Sure passengers to their assigned boarding gate.
- Make Sure passengers existing in their proper gate and board them to the aircraft.
- Improved customer satisfaction by efficiently resolving complaints and issues.
Education
Diploma - Diploma in Aviation Security Management
Edith Cowan University, Emirates Aviation College
Dubai 02.2023 - 02.2024
Diploma - Diploma in Electrical Engineer
Raffic Hariri Technical School,
Lebanon Bekka 09.2005 - 09.2009
Skills
- Time management
- Strategic planning
- Team building expertise
- Decision making
- Customer relationship management
- Efficient multitasking
- Issue resolution
- Training and Development
Languages
English
Fluent
Arabic
Fluent
Portuguese
Fluent
Certification
Courses
1. Load Control 1 & 2
2. Weight and Balance
3. Interpersonal Communication
4. Coaching Skill for Leaders and Managers
References
References available upon request.
Timeline
Diploma - Diploma in Aviation Security Management
Edith Cowan University, Emirates Aviation College
02.2023 - 02.2024
Flight Team Leader
Emirates Airlines ( DNATA)
01.2017 - Current
Traffic officer
Emirates Airlines ( DNATA)
01.2013 - 01.2017
Customer Service Agent
Emirates Airlines (DNATA)
01.2011 - 01.2013
Diploma - Diploma in Electrical Engineer
Raffic Hariri Technical School,
09.2005 - 09.2009
Courses
1. Load Control 1 & 2
2. Weight and Balance
3. Interpersonal Communication
4. Coaching Skill for Leaders and Managers
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