OMAR MOHAMAD
Ajman,UAE
Summary
Accomplished professional with expertise in airport operations control and aircraft ground dispatching. Proficient in load control, stand planning, and resource management, ensuring efficient airport functionality. Experienced in customer airline procedures and documentation, with a focus on complaint resolution and emergency protocols. Committed to enhancing operational efficiency and safety in the aviation sector.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work history
CARGO OPERATION SUPERVISOR
Flydubai
Dubai
10.2022 - 12.2025
- Assists Senior Officers in deploying operations staff on a shift basis, to process cargo, courier and mail throughout the flydubai Cargo network. Ensures operational efficiencies in line with allocated capacity and maximizes revenue generation objectives. Identifies process improvements in export and import areas, in close coordination with key stakeholders. Analyses situations, identifies causes and takes decisions in the absence of Senior Officers. Drives operational excellence with contracted vendors by managing key performance indicators and service levels. Performs regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and addresses any problem areas identified. Participates in audits, assessments and any projects and takes the required follow up actions. Conforms to safety & security standards and maintains schedule integrity, to provide the highest level of service quality standards on a 24/7 shift basis. Ensures the operational performance of various special handling products such as dangerous goods, live animals and valuables Supports the implementation of the local/regional operations business plan Attends load ability
- Increased overall output through strategic planning and execution.
- Lead recruitment efforts, hiring skilled personnel that strengthened the team.
- Implemented safety protocols for a safer work environment.
- Ensured regulatory compliance by conducting routine audits.
- Championed sustainability initiatives throughout the operation cycle.
- Enhanced operational efficiency by refining workflow processes.
- Oversaw order processing, expediting dispatch timescales.
- Directed team tasks for improved productivity and staff morale.
OPERATIONS CONTROL CENTRE SUPERVISOR
SHARJAH AVIATION SERVICES
Sharjah
01.2013 - 09.2022
- Planning, monitoring and executing OCC activities, improving service and efficiency, handling stand plan and emergency orders, delivering information distribution, monitoring staff and compliance, ensuring security and safety standards
- Delegated tasks appropriately, achieved balanced workload among team members.
- Ensured smooth operations with regular maintenance checks.
- Provided constructive feedback to staff for improved performance levels.
SENIOR AIRCRAFT DISPATCHER
SHARJAH AVIATION SERVICES
Dubai
01.2011 - 01.2013
- Ensuring legal documentation, supervising dispatchers, weight & balance, compliance with procedures, managing offload procedure, information distribution, assessing procedures for improvement
- Improved operational efficiency with meticulous planning and organization skills.
AIRCRAFT DISPATCHER
SHARJAH AVIATION SERVICES
Dubai
01.2008 - 01.2011
- Coordinating aircraft movements, gate and stand management, safety and compliance, emergency response, operational support, documentation and reporting
LOAD CONTROLLER
SHARJAH AVIATION SERVICES
Sharjah
01.2006 - 01.2008
- Preparing load and trim sheet, movement control, operations administration, working experience in DCS, holding weight and balance certificates and licenses
Education
Secondary Industrial School -
Secondary Industrial School
Skills
- Airport Operations Control Centre Co-ordination
- Complaint Handling & solution
- Aircraft Ground Dispatcher
- Load Control
- Stand Planning & Resource Management
- Customer Airlines handling Procedures & Documentation
- Contingency & Emergency Procedures
- Ramp Handling
languages
ARABIC Native
ENGLISH Intermediate
hobbies and interests
Traveling, Driving, Sports, Community Services
training
- Load control training
- Training on Civil Aviation Affairs by Sharjah Civil Aviation Authority
- General Security Awareness Training
- Ramp Security Awareness Training
- Pharmaceutical cargo handling
- Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D)
- Live Animal Regulations
- Perishable Cargo Regulations
- Safety Management Systems
- Aviation Security
Timeline
CARGO OPERATION SUPERVISOR
Flydubai
10.2022 - 12.2025
OPERATIONS CONTROL CENTRE SUPERVISOR
SHARJAH AVIATION SERVICES
01.2013 - 09.2022
SENIOR AIRCRAFT DISPATCHER
SHARJAH AVIATION SERVICES
01.2011 - 01.2013
AIRCRAFT DISPATCHER
SHARJAH AVIATION SERVICES
01.2008 - 01.2011
LOAD CONTROLLER
SHARJAH AVIATION SERVICES
01.2006 - 01.2008
Secondary Industrial School -
Secondary Industrial School