OMAR MOHAMED

Abu Dhabi,UAE

Summary

Referral Access Coordinator with 4+ years of experience in healthcare operations, insurance verification, and patient coordination within the UAE. Proven ability to manage high-volume referrals, ensure compliance with insurance requirements, and maintain high patient satisfaction. Strong background in process improvement, communication, and data accuracy.

Work history

Referral Access Coordinator

Abu Dhabi Telemedicine Center (ADTC)

Abu Dhabi

2021.03 - 2026.01

Coordinate inbound and outbound referrals to specialty care providers, ensuring accuracy and timeliness.
Verify insurance requirements, prior authorizations, and patient eligibility before scheduling.
Serve as the main contact between patients, physicians, and insurance providers to facilitate seamless care access.
Provide patients with clear instructions, updates, and assistance regarding their referral status.
Consistently meet departmental goals for referral turnaround time and patient satisfaction.

Intern - Aeronautical Engineer

Han Da Airborne Equipment Company & Hexagon Manufacturing Lab

Shenyang

2018.06 - 2019.01

Troubleshoot new or existing product problems involving designs, materials, or processes.
Investigate or resolve operational problems, such as material use variances or bottlenecks.
Identify opportunities or implement changes to improve manufacturing processes or products or to reduce costs, using knowledge of fabrication processes, tooling and production equipment, assembly methods, quality control standards, or product design, materials and parts.
Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness.
Provide technical expertise or support related to manufacturing.

Data Entry

Abu Dhabi Education Council

Abu Dhabi

2013.01 - 2014.01

Insert customer and account data by inputting text based and numerical information from source documents within time limits.
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
Research and obtain further information for incomplete documents.
Apply data program techniques and procedures.
Generate reports, store completed work in designated locations and perform backup operations.
Scan documents and print files, when needed.

Skills

AutoCAD, CATIA, MS Office, Photoshop, Internet Explorer
Problem Solving
Time Management
Oral, Written & Communication Skills
Customer Relations

Critical Thinking
Active Listening
Judgement and Decision Making
Operation Monitoring

Education

Bachelor - Aeronautical Engineering

Shenyang Aerospace University

Shenyang, China

AREAS OF INTEREST:

Playing and watching football., Communication and Listening, Music., Reading and Surfing the Internet.

ABILITIES:

Category Flexibility.
Control Precision.
Problem Sensitivity.
Visualization.
Oral Expression.

TECHNICAL KNOWLEDGE:

Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Design — Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.