OMAR MOKHTAR
Dubai
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Concentrix
Alexandria
01.2022 - 06.2022
- Delivered consistent service quality in a fast-paced, multilingual environment.
- Achieved top performance metrics in responsiveness and accuracy.
Customer Service Representative
Majorel
Alexandria
06.2022 - 12.2022
- Managed escalated cases and ensured swift, satisfactory resolutions.
- Recognized for professionalism and empathy with challenging clients.
- Supported new employee onboarding and training.
Customer Service Representative
Vodafone UK
Alexandria
01.2023 - 05.2023
- Provided tailored assistance to customers across multiple platforms.
- Handled high-volume calls while maintaining empathy and efficiency.
- Supported team performance by implementing streamlined communication procedures.
Customer Service Representative
Intelcia Inc (Optimum)
Alexandria
05.2023 - 09.2023
- Served as first point of contact for international customers, resolving complex issues with professionalism and courtesy.
- Achieved high customer satisfaction scores and positive feedback.
- Maintained strong communication and problem-solving skills under time-sensitive conditions.
Medical Laboratory Technologist
Al Shams Laboratory
Alexandria
06.2023 - 07.2024
- Conducted laboratory tests on patient samples using advanced analytical equipment.
- Adhered to safety protocols in handling biological samples and hazardous materials.
- Reviewed test results for accuracy and completeness prior to releasing them to clinicians.
- Kept patient information properly secured and confidential.
Medical Laboratory Specialist
Abassiya Chest Diseases Hospital
Cairo
10.2024 - 10.2025
- Conducted laboratory tests on patient samples to diagnose respiratory diseases.
- Operated and maintained laboratory equipment for accurate test results.
- Collaborated with healthcare providers to discuss patient testing needs.
- Trained new staff on laboratory procedures and operational protocols.
Education
Bachelor of Science - Medical Laboratory Technology
Pharos University
Alexandria, Egypt07-2022
Skills
- Customer service and communication
- Data analysis
- Safety and emergency response
- Conflict resolution and stress management
- Cultural sensitivity
- Teamwork and leadership
- Time management and adaptability
- Microsoft Office and CRM systems
PROFESSIONAL SUMMARY
Highly motivated and service-oriented professional with experience in customer service and healthcare, seeking to contribute to an airline’s cabin crew team. Skilled in maintaining composure under pressure and ensuring passenger safety and comfort. Known for professionalism, empathy, and teamwork, with a proven record of exceeding customer expectations in multinational service environments.
Languages
English
Proficient (C2)
C2
Arabic
Native
Native
Timeline
Medical Laboratory Specialist
Abassiya Chest Diseases Hospital
10.2024 - 10.2025
Medical Laboratory Technologist
Al Shams Laboratory
06.2023 - 07.2024
Customer Service Representative
Intelcia Inc (Optimum)
05.2023 - 09.2023
Customer Service Representative
Vodafone UK
01.2023 - 05.2023
Customer Service Representative
Majorel
06.2022 - 12.2022
Call Center Representative
Concentrix
01.2022 - 06.2022
Bachelor of Science - Medical Laboratory Technology
Pharos University