Omar Moustafa

• Management, Cars buying and selling, inspection of cars and services, Manage car rental business, manage orders, and make contacts with customers, advertising by manual and by social media, open cases and close for fraud customer, follow accident cases, instruct to drivers for delivery & vehicle services and maintenance

• Make customer invoice MS-Excel, petty cash handing, answering customer calls, make customer payment receipts, collect rental income from customer and send Salik report and fine update to customers on time, audit Accounts of expenses invoices and keep records in Excel, Vat

Car Rental Manager & Customer Service
September 2023 – Present, Dubai, UAE
• Managed all aspects of car rental operations, including direct interaction with customers and ensuring exceptional service delivery.
• Monitored financial accounts and ensured accuracy in rental agreements and contracts.
• Oversaw payment collection and ensured smooth financial transactions.
• Prepared and reviewed contracts to ensure compliance with legal and regulatory standards.
• Delivered effective solutions to address issues and improve customer experience.
• Supervised maintenance and periodic inspections of vehicles to maintain high-quality service standards

• Care about car registration and vehicle license from RTA, check fine and salik, make rental agreement as per customer ID and license put in RTA system on time

• Make orders in Node system, put rental income in node & aboushi , check pending balance from customer and collect