OMAR SHAHDAD
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Dnata Airport Operations
08.2023 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
High School Diploma -
AL KHALEEJ NATIONAL SCHOOL
Dubai, United Arab Emirates06.2021
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Information Verification
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Agent
Dnata Airport Operations
08.2023 - Current
High School Diploma -
AL KHALEEJ NATIONAL SCHOOL
Similar Profiles
Darko JalalDarko Jalal
Customer Service Agent & Turn Around Cordinator at Dnata Airport OperationsCustomer Service Agent & Turn Around Cordinator at Dnata Airport Operations
Claudia GuminaClaudia Gumina
Passenger Service Agent at Dnata Airport OperationsPassenger Service Agent at Dnata Airport Operations
Imran BudhaniImran Budhani
General Manager - Ground Handling at Dnata Airport OperationsGeneral Manager - Ground Handling at Dnata Airport Operations