Omar Zaki

•Managed portfolio of 350+ enterprise and SME clients with annual revenue exceeding AED 10M–15M, driving sustainable account growth and retention.
•Achieved 110–140% of annual sales targets through upselling SaaS, CPaaS, and IoT solutions.
•Increased account revenue by 20–35% through cross-selling digital services, cloud connectivity, fiber connectivity and enterprise communication solutions.
•Reduced customer churn by 15–25% by implementing structured retention and engagement strategies.
•Delivered SaaS, CPaaS, and IoT (M2M) solutions, enabling digital transformation for enterprise clients.
•Utilized Microsoft Dynamics CRM and Salesforce to manage pipelines, forecast revenue, track opportunities, and optimize sales performance.
•Managed complex B2B sales cycles from prospecting to contract closure, including negotiations with C-level stakeholders.
•Generated AED 2M in new business revenue annually through enterprise client acquisition and expansion.
•Presented digital products and enterprise solutions, increasing customer adoption and boosting recurring revenue streams.
•Conducted market and competitor analysis to identify growth opportunities and develop strategic go-to-market plans.
•Collaborated with technical, marketing, and operations teams to deliver customized enterprise digital solutions and improve customer satisfaction scores.

• Collaborate with team members to establish goals and objectives that align with the organization’s mission.
• Track team performance and provide feedback, coaching, and support to enhance skills and productivity.
• Plan, organize, and oversee projects to ensure they are completed on time and within budget.
• Preparing credit proposals for granting credit facilities the terms and conditions contained there
• Assessing the credit worthiness or existing or potential
• Study financial transactions and credit history on case by case (statements, balance sheets, legal documents, etc.)
• Managing monthly collections for existing customers and reducing risks
• Provided training to junior staff enhancing their performance metrics.
• Achieved revenue growth by adopting a needs-based approach, engaging clients, and securing new business opportunities.

• Bank Consultant and helps to growth the liability of the branch wallet
• Achieve branch targets at all products (internet banking, insurance, AUTO loan, business banking, micro finance and SME’s)
• Conduct credit studies for each client to obtain financing
• Verified documents for account opening processes, ensuring regulatory compliance met.
• Suggested suitable insurance plans, promoting financial security to clients.
• Delivered excellent customer service to foster positive relationships.

• Selling all the bank products (Personal loan, Auto loan, Credit card, SME’s)
• Branch’s support for digital products (internet banking, wallet, Mezza card)
• Using Oracle and CRM systems