Omar Zarrouck

1. Generated leads by traveling within the sales territory to meet prospects and potential customers.
2. Met and exceeded monthly sales goals, focusing on Gross Merchandise Volume (GMV).
3. Conducted a minimum of 50 calls, online or face-to-face meetings with clients per week.
4. Visited clients to effectively promote and sell products or services in the Marketplace.
5. Promoted company products and services, specifically focusing on Order Management System (OMS) and Point of Sale (POS).
6. Contributed to a government initiative aimed at supporting local farmers.
7. Prepared comprehensive weekly and monthly reports.
8. Assisted clients in placing orders, ensuring a smooth process.
9. Gathered required documents such as Trade License, VAT, and Consumption list, and submitted them to the Customer Support (CS) team for onboarding and price negotiation.
10. Maintained a healthy sales pipeline consisting of Hotels, Groups of Restaurants, catering companies, groceries, etc., contributing to achieving monthly sales targets.
11. Maintained accurate records of all sales leads/accounts and updated them in the Customer Relationship Management (CRM) system.

• Researches and develops various marketing strategies for products and services
• Implements marketing plans and works to meet sales quotas
• Tracks marketing and sales data and identifies areas of improvement
• Contributes information, ideas, and research to help develop marketing strategies
• Answers questions fromclients about product and service benefits
• Maintains excellent relationships with clients through superior customer service.
• Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
• Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
• Collaborated with management to review and approve profitable, beneficial customer contract terms.
• Maintained contact with customers throughout sales and pre-delivery process.
• Updated CRM software with contract records, renewal timeframes and customer details.

• Operate a meticulous security search, and safety checks
• Maintained and built relationships with 200+ customers daily, providing exceptional customer servicessatisfaction
• Responsible for making passengers feel their holiday has started the moment they step on the aircraft
• Making them feel relaxed, safe, and comfortable while providing a full range of in-flight meal servicesand refreshments
• Delivered a high safety and security performance, guest satisfaction oriented, always maintaining a greatteamwork
• Report safety and security related threats and hazards following the chain of command & SOP
• Handle medical cases during flights and administered the first aid if needed to the guest on board or crewmembers
• Sales of onboard items (Variety of duty free extravaganza )
• Managed a challenging work schedule, and long hours duty as well as multitasking, versatile and able toovercome any obstacles within short time.
• Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
• Properly communicated between the flight deck and the cabin crew prior to and during flights.
• Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
• Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.

• Responsible for safety and comfort of passengers from the time they board the aircraft until theydisembark
• Operated routine safety checks before take-off
• Sales of onboard items
• Welcoming passengers as they board the plane and helping them find their seats.
• Showed passengers correct ways to stow luggage in overhead compartments and under seats.
• Reassured passengers during turbulent flights and during unavoidable delays.
• Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
• Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
• Reassured and comforted passengers during turbulent flights and unavoidable delays.
• Answered passengers questions and efficiently provided solutions to issues arising during flights.
• Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
• Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
• Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.

• Established a good relationship with all clients in the corporate and leisure market building andmaintaining customer relationship to build strong loyalty with customers
• Mentoring the cross trainees
• Assist manager generates reports in a daily basis, setting up monthly target plan according to targetprovided by manager
• Prepare stock in hand and cash handling, stock inventory
• Built focused new client networks, growing business opportunities and increasing revenue possibilities.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Memorised company's detailed product portfolio and customised associated features and benefits to customer needs.