Omar Zuberi
Purley,Surrey
Summary
Customer-focused and commercially aware professional with experience across retail, aviation, and real estate environments. Proven ability to support customers, improve performance, and work collaboratively with teams in fast-paced, service-driven settings.
Experienced in coaching, guiding, and communicating with a wide range of individuals, with a structured and disciplined approach developed through leadership roles and operational environments.
Now seeking to apply my skills in training, coaching, and operational support within a field-based retail role, contributing to branch performance, service standards, and continuous improvement.
Overview
8
8
years of professional experience
Work history
Director
Zuberi Properties
Purley
2020.05 - Current
- Manage residential property portfolio, ensuring compliance and operational efficiency
- Coordinate with tenants, contractors, and stakeholders to maintain service quality
- Oversee refurbishment projects and long-term planning
- Provide guidance and support to clients on property-related decisions
Real estate broker
The Boros Collection
Dubai
2024.12 - 2026.01
- Built and managed a strong sales pipeline through proactive client engagement and relationship building
- Consistently closed high-value transactions in a competitive, target-driven environment
- Ranked 4th Broker of the Year within first year due to strong sales performance
- Used consultative sales approach to understand client needs and match suitable opportunities
- Generated repeat business and referrals through trust, credibility, and service quality
- Developed strong negotiation and closing skills, consistently converting leads into completed deals
Check in and Boarding Agent
EasyJet
Gatwick Airport
2023.08 - 2024.10
- Managed high volumes of passengers in a fast-paced, time-critical environment
- Supported customers with queries, disruptions, and boarding processes
- Worked collaboratively with teams to ensure smooth operations and on-time departures
- Maintained compliance with safety, security, and operational procedures
- Handled challenging situations with professionalism and clear communication
Team leader
B&Q
Croydon
2018.02 - 2021.01
- Delivered strong sales performance by advising customers and upselling products based on needs
- Supported customers in making purchasing decisions, improving overall customer satisfaction
- Promoted to Team Leader, supporting team performance, targets, and daily operations
- Assisted in training and coaching new staff members
- Managed stock levels, merchandising, and department presentation to drive sales
- Contributed to achieving departmental sales targets in a busy retail environment
Education
Bachelor of Science - Criminology with Forensic Science
Nottingham Trent University
Nottingham 06.2023
Skills
- Stakeholder relationship management
- Training support & coaching
- Customer service & problem resolution
- Operational processes & compliance awareness
- Team leadership & performance support
- Communication & influencing skills
- Time management
- Decision-making competency
- Business awareness
- Adaptability in fast-paced environments
- Sales & target-driven performance
Accomplishments
Former Flight Sergeant – RAF Air Cadets (RAFAC)
- Demonstrated leadership, discipline, and ability to support and guide others
- Led team-based activities in structured training environments
- Ranked 4th Broker of the Year within first year in a competitive environment
- Developed strong resilience, communication, and performance under pressure
- Built strong relationships resulting in repeat business and referrals
Work Experience | Post Office (Counter Support)
- Summer 2020
- Supported customers with a range of services at the counter, including transactions, bill payments, and general enquiries
- Gained hands-on experience using Horizon system to process transactions accurately and efficiently
- Delivered high levels of customer service in a fast-paced environment, handling different customer needs
- Maintained accuracy, attention to detail, and compliance with operational procedures
- Built confidence in handling cash, sensitive transactions, and customer-facing responsibilities
Timeline
Real estate broker
The Boros Collection
2024.12 - 2026.01
Check in and Boarding Agent
EasyJet
2023.08 - 2024.10
Director
Zuberi Properties
2020.05 - Current
Team leader
B&Q
2018.02 - 2021.01
Bachelor of Science - Criminology with Forensic Science
Nottingham Trent University