Omar Alaa Khater
Dubai - Sheikh Zayed Street
Summary
Proven track record in enhancing customer loyalty and streamlining operations, notably at Golden Gate. Expert in customer service and problem-solving, adept at resolving conflicts and improving vendor relations, significantly boosting satisfaction rates. Skilled in critical thinking and active listening, ensuring efficient and effective resolutions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
I English Languages Institute
2022.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operation Executive
Golden Gate
2022.01 - 2022.07
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Education
Bachelor of Arts -
Mansoura University
Egypt 06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
I English Languages Institute
2022.08 - Current
Operation Executive
Golden Gate
2022.01 - 2022.07
Bachelor of Arts -
Mansoura University
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