Omar Mohamed Abdo

DUBAI

Summary

My name is Omar, and I have had the privilege of serving as a Call Center Agent and Assistant Cashier, where I have honed my skills in providing exceptional service to customers while also managing financial transactions with precision and accuracy.

With a proven track record of delivering top-notch customer support and assisting with financial operations, I have consistently demonstrated a commitment to excellence in both roles. My passion for helping customers, paired with my keen attention to detail in handling financial transactions, makes me a valuable asset in any customer-centric or financial service environment. In the following sections of my CV, I look forward to sharing more about my specific accomplishments, skills, and the positive impact I've had in my previous roles.

Overview

years of professional experience

Work History

Call Center Agent

El Nahar For Medical Solutions

02.2023 - 10.2023

Maintained and managed customer files and databases.
Cooperate with the team, and report vary types of event to make work procedure much easier.
Boosted customer service satisfaction ratings through consistent quality control.
Achieved the highest number of orders within my team.
Gave support to my supervisors and handled tasks from my supervisors when given to me.

Cashier Assistant

Awlad Nor Aldeen

07.2021 - 10.2021

Met customer needs through polite, friendly and attentive service.
Answered questions about store policies and addressed customer concerns.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Counted cash drawers before and after shifts to verify accuracy and report discrepancies.

Education

Bachelor of Science - English Department

Faculty of Arts & Science

Tanta University

06.2021

Skills

Adaptability

Problem solving

communication

Commitment

Team-working

Resilience

Hobbies

Reading

Sports

Languages

Arabic

Bilingual or Proficient (C2)

English

Advanced (C1)

Timeline