MS office
Omar hazem Amin
Accounting and sales
Cairo
Summary
Dynamic sales professional with a proven track record at Black & Orange, excelling in business development and CRM proficiency. Leveraged upselling strategies and objection handling to surpass sales targets, achieving a notable increase in client retention and satisfaction. Skilled in consultative selling and relationship-building, consistently securing repeat business and referrals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales Account Executive
Black & Orange
Cairo
01.2024 - Current
- Prospect and Qualify Leads
Identify and generate new business opportunities through various channels, including outbound outreach (email, cold calls, social media), networking, and inbound inquiries. - Client Relationship Management
Build and nurture strong, long-lasting relationships with prospective and existing clients to ensure repeat business and continued satisfaction. - Consultative Selling
Understand clients’ business objectives and branding needs. Provide tailored solutions and pitch our services, including brand strategy, design, digital marketing, and more. - Sales Presentations & Proposals
Conduct engaging presentations, create compelling proposals, and deliver persuasive pitches to key decision-makers. - Negotiate Contracts & Close Deals
Lead contract negotiations, manage client expectations, and work with the internal team to ensure that deliverables are in alignment with the client’s needs. - Collaboration with Internal Teams
Collaborate closely with the creative and strategy teams to ensure alignment on project scope, timelines, and deliverables for clients. - Sales Targets & Reporting
Meet or exceed monthly, quarterly, and annual sales targets. Provide accurate sales forecasts and regular updates to the management team. - Market Research
Stay up-to-date with industry trends, market dynamics, and competitor activities to effectively position our services and differentiate our agency.
Customer Service Sales Representative
TUI Airlines
11.2023 - 12.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Sales Representative
Teleperformance Plaza
Cairo
09.2022 - 10.2023
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
- Maintained customer accounts and relationships.
Customer Service Representatives
Teleperformance Plaza
Cairo
08.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
HR Position
Marble House
02.2020 - 08.2022
- Maintained an organized database of candidate information, ensuring accurate tracking of applicant status throughout the recruitment process.
- Contributed to the development and implementation of talent acquisition strategies that aligned with organizational goals and objectives.
- Built strong relationships with industry partners, and professional organizations to expand reach and access to top talent for key positions.
- Partnered effectively with HR teams to ensure seamless onboarding processes for new hires placed in key positions.
- Developed effective job descriptions and advertisements that accurately reflected position requirements and company culture.
- Process payroll & Update documentation and policies.
- Coached candidates on interview techniques and provided constructive feedback to improve their chances of securing key positions.
Education
Bachelor’s Degree - Accounting And Finance
Georgia(USA) Joint Program With Cairo University
Cairo University 09.2017 - 10.2021
High School Diploma -
Summits International School IG
Cairo,Maadi 10.2013 - 08.2016
Skills
Upselling strategies
Software
MS Excel
MS PowerPoint
Adobe Photoshop
Certification
Digital Marketing
Hobbies
I like Reading , Listening to Music, GYM Exercise , Horse Back riding and swimming
also i like very much to watch international movies and TV series
Timeline
Sales Account Executive
Black & Orange
01.2024 - Current
Customer Service Sales Representative
TUI Airlines
11.2023 - 12.2024
Customer Sales Representative
Teleperformance Plaza
09.2022 - 10.2023
Customer Service Representatives
Teleperformance Plaza
08.2022 - 09.2022
Toefl
08-2022
Digital Marketing
03-2022
HR Position
Marble House
02.2020 - 08.2022
Bachelor’s Degree - Accounting And Finance
Georgia(USA) Joint Program With Cairo University
09.2017 - 10.2021
High School Diploma -
Summits International School IG
10.2013 - 08.2016
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