Omar Zakaria Mohamed Mesharfa
Al Ain City,UAE
Summary
Professional Summary
A recent graduate with a strong passion for working in the field of banking and cash handling. Possess sharp mental abilities, high attention to detail, and strong numerical skills. Eager to gain practical experience and develop professionally within a reputable organization. Committed to delivering excellent customer service while maintaining accuracy, integrity, and efficiency under pressure.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer service
Bank Misr
Cairo , Egypt
07.2023 - 03.2024
- Delivered excellent customer service for improved client experience.
- Delivered exemplary customer service, enhanced company reputation.
- Provided excellent customer service to resolve issues.
- Handled customer service functions; improved client satisfaction rates.
- Supported customer service by addressing account queries.
Customer service
Vodafone.eg
Cairo, Egypt
05.2020 - 06.2022
- Provided excellent customer service, securing client loyalty.
- Provided excellent customer service, securing repeat business.
- Processed claims for efficient customer service.
- Enhanced company reputation with excellent customer service skills.
Education
Bachelor of information system - Information system
HICMIS
Egypt 08.2017 - 05.2021
Skills
- Listening skill
- Negotiation and persuasion skills
- Soft skills
- Problem solving
- Leadership skills
- Speaking skills
- Customer service and support
Languages
English
Intermediate
Timeline
Customer service
Bank Misr
07.2023 - 03.2024
Customer service
Vodafone.eg
05.2020 - 06.2022
Bachelor of information system - Information system
HICMIS
08.2017 - 05.2021
Similar Profiles
Ahmed MoammerAhmed Moammer
Credit Department - Loan Officer / Microfinance Sp at Bank MisrCredit Department - Loan Officer / Microfinance Sp at Bank Misr
Sara FaltasSara Faltas
Internal auditor at Bank MisrInternal auditor at Bank Misr
Ahmed AliwaAhmed Aliwa
Relationship Manager ,payroll at Bank MisrRelationship Manager ,payroll at Bank Misr
Reem AlkaabiReem Alkaabi
Trainee pharmacist at SEHA - STMC & Twam HospitalTrainee pharmacist at SEHA - STMC & Twam Hospital
Ali AlneyadiAli Alneyadi
Project Engineer - Marine Projects at Abu Dhabi Ports Group - Abu Dhabi MaritimeProject Engineer - Marine Projects at Abu Dhabi Ports Group - Abu Dhabi Maritime