Omar Zakaria Mohamed Mesharfa
Al Ain City,UAE
Summary
Professional Summary
A recent graduate with a strong passion for working in the field of banking and cash handling. Possess sharp mental abilities, high attention to detail, and strong numerical skills. Eager to gain practical experience and develop professionally within a reputable organization. Committed to delivering excellent customer service while maintaining accuracy, integrity, and efficiency under pressure.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer service
Bank Misr
Cairo , Egypt
2023.07 - 2024.03
- Delivered excellent customer service for improved client experience.
- Delivered exemplary customer service, enhanced company reputation.
- Provided excellent customer service to resolve issues.
- Handled customer service functions; improved client satisfaction rates.
- Supported customer service by addressing account queries.
Customer service
Vodafone.eg
Cairo, Egypt
2020.05 - 2022.06
- Provided excellent customer service, securing client loyalty.
- Provided excellent customer service, securing repeat business.
- Processed claims for efficient customer service.
- Enhanced company reputation with excellent customer service skills.
Education
Bachelor of information system - Information system
HICMIS
Egypt 2017.08 - 2021.05
Skills
- Listening skill
- Negotiation and persuasion skills
- Soft skills
- Problem solving
- Leadership skills
- Speaking skills
- Customer service and support
Languages
English
Intermediate
Timeline
Customer service
Bank Misr
2023.07 - 2024.03
Customer service
Vodafone.eg
2020.05 - 2022.06
Bachelor of information system - Information system
HICMIS
2017.08 - 2021.05