Omayma Ayadi
Dubai,United Arab Emirates
Summary
I am an experienced and highly organized professional with over a decade of experience at Aafaq Islamic Finance, currently serving as the CEO Office Manager, Board Secretary, and Legal Coordinator. My diverse skill set spans executive support, governance, and legal coordination, enabling me to streamline operations and ensure compliance with regulatory requirements. I excel at managing high-level executive communications, organizing complex schedules, and overseeing board-level governance, while also assisting with legal matters. My strong leadership, discretion, and adaptability allow me to thrive in fast-paced environments, ensuring that both executives and legal processes are supported seamlessly. I am committed to delivering high-quality work with attention to detail, confidentiality, and professionalism.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Board Secretary & Legal Coordinator
Aafaq Islamic Finance
Dubai, UAE
09.2023 - Current
- Coordinated and organized board meetings, including preparing agendas, taking minutes, and ensuring timely follow-up on action items.
- Maintained compliance with legal and regulatory requirements for board governance and company operations.
- Acted as the main liaison for shareholders, managing communications and addressing inquiries.
- Assisted in reviewing and drafting legal documents, contracts, and agreements.
- Collaborated with external legal counsel on legal matters, including disputes and litigation.
- Supported corporate governance practices to ensure adherence to best practices in transparency and accountability.
- Prepared and submitted reports on board resolutions, decisions, and legal updates to stakeholders and regulatory bodies.
CEO Office Manager & Shareholder Relations
Aafaq Islamic Finance
Dubai, UAE
08.2017 - Current
- Managed the CEO’s office, including scheduling, correspondence, and day-to-day operations, ensuring efficient workflow and communication.
- Acted as the primary point of contact between the CEO and internal/external stakeholders, managing high-level correspondence and requests.
- Coordinated shareholder relations, addressing inquiries, facilitating meetings, and ensuring clear communication between the board, CEO, and shareholders.
- Assisted in preparing presentations, reports, and briefings for the CEO and board meetings.
- Managed confidential documents and sensitive information, ensuring compliance with corporate governance and legal protocols.
- Organized key corporate events and ensured smooth execution of shareholder meetings and annual general assemblies.
- Monitored and reported on shareholder feedback, ensuring that shareholder concerns were addressed promptly and effectively.
Outlet Supervisor
Aafaq Islamic Finance
Sharjah - Ajman , UAE
02.2017 - 07.2017
- Supervised daily operations of the finance outlet, ensuring efficient customer service and compliance with company policies.
- Managed and mentored staff, providing training and guidance to improve performance and achieve targets.
- Handled customer inquiries, complaints, and escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Oversaw financial transactions, including loan applications, product inquiries, and account services, ensuring accuracy and adherence to company procedures.
- Monitored sales performance, prepared reports, and analyzed data to identify trends and improve operational efficiency.
- Coordinated with internal departments to ensure seamless delivery of financial products and services to clients.
- Ensured outlet compliance with regulatory standards and company protocols, conducting regular audits and staff briefings.
Customer service representative - Teller
Aafaq Islamic Finance
Abu Dhabi - Dubai , UAE
07.2009 - 01.2017
- Provided high-quality customer service by addressing client inquiries and offering guidance on financial products and services.
- Processed financial transactions, including deposits, withdrawals, transfers, and payments, ensuring accuracy and compliance with company policies.
- Assisted customers with loan applications, account openings, and other financial services, providing clear explanations of terms and conditions.
- Resolved customer issues and complaints in a timely and professional manner, maintaining a focus on client satisfaction.
- Promoted financial products and services to customers, helping to achieve sales and service targets.
- Ensured the accuracy of daily cash counts and transactions, maintaining strict adherence to internal control procedures.
- Collaborated with colleagues and other departments to ensure smooth service delivery and efficient handling of customer requests.
Education
Certified Board Secretary -
Hawkamah Institute for Corporate Governance
Dubai /2024 - /2024
Technician in technology - Telecommunication
Centre Sectoriel de Formation en Electronique
Sousse - Tunis 09.2004 - 07.2007
Skills
Adaptability
Attention to Detail
Problem Solver
Dependability
Strong Work Ethic
Proactive
Team Player
Effective Communicator
Time Management
Empathy & Customer Focus
Languages
English
Advanced
French
Fluent
Arabic
Native
Certification
Executive assistant certificate, NADIA institute - Dubai.
Networking and Media Communication, The Arab Institute for Accountants - Dubai.
Certified time management, Development Institute for Science and Computer, UAE.
Islamic finance, Development Institute for Science and Computer, UAE.
Islamic specialist in risk management, General Council for Islamic Bank and Financial Institutions - UAE.
Corporate excellence and strategic planning, Oxford Training College, UAE.
Customer service, Development Institute for Science and Computer, UAE.
Cycle in the detection of counterfeit money, Talal Abu Ghazala Professional Training Group, UAE.
Timeline
Board Secretary & Legal Coordinator
Aafaq Islamic Finance
09.2023 - Current
CEO Office Manager & Shareholder Relations
Aafaq Islamic Finance
08.2017 - Current
Outlet Supervisor
Aafaq Islamic Finance
02.2017 - 07.2017
Customer service representative - Teller
Aafaq Islamic Finance
07.2009 - 01.2017
Technician in technology - Telecommunication
Centre Sectoriel de Formation en Electronique
09.2004 - 07.2007
Certified Board Secretary -
Hawkamah Institute for Corporate Governance
/2024 - /2024
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