Omer Ahmed
Trade Finance Officer
Dubai
Summary
Dedicated trade finance professional with a focus on accurate processing of trade finance operations transactions. Proficient in handling Letters of Credit, Guarantees, Bills for Collections, and SWIFT transactions while ensuring strict adherence to approved bank standards and requirements within designated time frames.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Bank Teller
Alghurair Exchange
Dubai
11.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Trade Finance Officer
Omdurman National Bank
Khartoum
01.2020 - 04.2023
- Streamlined trade finance processes by implementing efficient workflow systems and reducing turnaround time.
- Prepared detailed reports on trade financing activities for senior management review, enabling informed decision-making processes within the organization.
- Collaborated with cross-functional teams to resolve trade finance issues promptly, ensuring smooth transaction processing.
- Managed a diverse array of financing instruments such as letters of credit, guarantees, and open account transactions to cater to different client needs effectively.
- Coordinated with legal teams to ensure compliance with local and international regulations, minimizing risk exposure for the organization.
Customer Service Representative
Omdurman National Bank
Khartoum
06.2016 - 01.2020
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master Of Business Administration -
Sudan International University
Khartoum 08.2016 - 08.2018
Bachelor - Insurance
Al Neleen University
Khartoum 02.2011 - 02.2014
Skills
Proficient skills in written and verbal communication in English and Arabic
Proactively collaborating within a team and willingly taking on additional responsibilities
Letter of credit management
Well-versed in trade finance compliance and trade-based money laundering
Demonstrating strong customer service abilities
Attention to Detail
Problem-solving aptitude
Excellent working knowledge of SWIFT
Strong understanding of Islamic banking products
Timeline
Bank Teller
Alghurair Exchange
11.2023 - Current
Trade Finance Officer
Omdurman National Bank
01.2020 - 04.2023
Master Of Business Administration -
Sudan International University
08.2016 - 08.2018
Customer Service Representative
Omdurman National Bank
06.2016 - 01.2020
Bachelor - Insurance
Al Neleen University
02.2011 - 02.2014