Fitness Gym
Omer Elamass
Doctor
Basildon
Summary
A hard-working, passionate, dedicated and outcome-driven individual with valuable experience in retail and customer service. Outstanding communication and relationship building skills leading to customer relationships built on trust and quality service which inspire confidence and loyalty. Very efficient individual who thrives under pressure and adapts well to learning new and different processes. Strong ability to organise and prioritise tasks at hand and possess the ability to multi-task different processes to achieve the best outcome for the team and company. Seeking a new, challenging role which will utilise existing skills and be an opportunity for me to transfer all previous experience and knowledge. Highly successful at working with peers, sales personnel and managers. Motivated professional with proven record of hard work and confidence to direct towards customers through an individualized service. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing calls.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Call Center Agent
Moneypenny
Billericay
2020.06 - 2022.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Store assistant
Home Bargains
Basildon
2018.09 - 2019.02
- Included different roles such a cashier, dealing face-to-face with customers and operating tills
- Re-shelfing ambient, chilled and frozen items in a high paced environment
- All other role including: taking deliveries, moving stock around the shop floor, stock count, doing refunds, cleaning up accidents, calling customers taxis and helping carry items for elderly or disabled customers.
Picker/Packer
Amazon FC
Tilbury
2017.08 - 2017.09
- Included picking items from across the Fulfillment center and loading them into portable totes, then dropping them off to a designated conveyer belt and off for packaging
- Packing involved boxing the items in my station and sending them off for delivery
- Lifting items up to 15kg and working on the go for 10hr shifts., Included picking items from across the Fulfillment center and loading them into portable totes, then dropping them off to a designated conveyer belt and off for packaging
- Packing involved boxing the items in my station and sending them off for delivery.
Sorter
Royal Mail
Basildon
2016.05 - 2017.03
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Stacked items according to weights, sizes, types, and picking priorities.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Sales assistant
Next
Basildon
2014.03 - 2014.10
- Included different roles such as serving customers at the checkout and dealing with all customer queries face-to-face
- Getting stock out to the sales floor quickly and efficiently
- Offer fast and friendly help and advice to all customers
- Keeping the sales floor immaculate and looking fantastic for customers to shop from
UPM
Basildon
2013.07 - 2013.08
- Communicated with clients to understand their property needs and preferences and assist them to find shelter
- Provided emotional and practical support.to asylum seekers and refugees
- Advocating and expressing asylum seekers and refugees wishes to the external stakeholders such as home office, social services, NHS, Police and other charity organisations
- Providing ESOL classes for new English beginners
- Participate in team meetings, assist in monitoring and evaluating service delivery for destitute refugees and migrants.
Education
Phlebotomy Course of Competency -
Master’s Degree - Medicine and Surgery
National University of Sudan
Khartoum 2017.09 - 2022.09
Advanced Levels -
WHSB
Southend 2013.05 - 2015.05
High School Diploma -
WHSB
Southend 2011.05 - 2013.09
Skills
Strong Verbal communicationCustomer serviceBusiness awarenessStrong interpersonal skills and positive attitudeGoal-oriented
Customer assistance
Documentation and reporting
Call center operations
Problem-solving skills
Gathering information
Calm disposition
Verbal and written communication
Mathematical calculations
Additional Information
- Full UK Driving license
Interests
Football
Travelling
Spending time with family
Timeline
Call Center Agent
Moneypenny
2020.06 - 2022.01
Store assistant
Home Bargains
2018.09 - 2019.02
Master’s Degree - Medicine and Surgery
National University of Sudan
2017.09 - 2022.09
Picker/Packer
Amazon FC
2017.08 - 2017.09
Sorter
Royal Mail
2016.05 - 2017.03
Sales assistant
Next
2014.03 - 2014.10
UPM
2013.07 - 2013.08
Advanced Levels -
WHSB
2013.05 - 2015.05
High School Diploma -
WHSB
2011.05 - 2013.09