Omer Abdelrahman
Project Manager
Dubai
Summary
A highly creative, goal-oriented skilled, and organized with the ability to manage multiple tasks and meet deadlines. A strong work ethic combined with a commitment to excellence in all tasks undertaken. A self motivated team player, very reliable and dependable, work well under pressure, very creative and efficient. Excellent communication and presentation skills.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Manager
Dubai Islamic Bank
12.2015 - Current
- Study and analysis of BRD (Business Requirement Document) and elaboration of business solution descriptions in coordination with business team
- Main contact with business team
- Plan, organize and direct all activities as required for the full implementation of project goals and objectives
- Negotiating Costs/Efforts for projects with Vendor
- Ensure that project activities are consistent with the project objectives and that objectives can be met with available resources
- Ensure the project meets targets, budgets and time-lines, with appropriate reporting and evaluation
- Projects: Matrix System – Wealth Management System Enhancement 5
- Matrix System – Wealth Management System Enhancement 6
- Wealth Management System Central Bank CPR and Consolidated Wealth Management customer Statements
- Payment Investigation System
- ICCS – New Corporate Module
- Noor Bank to DIB Migration
- Escrow Management system
- ICCS – Image Cheques Clearing System Upgrade
- ICCS Central Bank Mandates 2016
- ICCS Central Bank Mandates 2017
- ICCS Central Bank Mandates 2018
- ICCS – QNDP Machines Upgrade
- CMS – Cash Management System Enhancement 2014
- CMS – Cash Management System Enhancement 2015
- CMS – Cash Management System Enhancement 2016
- CMS – Cash Management System Enhancement 2017 Phase 1
- CMS – Cash Management System Enhancement 2017 Phase 2
- CMG Central Bank Mandates 2017
- Power of Attorney – (Admin Management System)
- Delegation of Authority – (Admin Management System)
- ACPS – Automated Credit Proposal System
IT Project - Core Banking
Dubai Islamic Bank (Raqmiyat)
08.2014 - 12.2015
- Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users
- Assist in user/hardware movement and branch relocations
- Software/hardware/network troubleshooting
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
- Provide user data and application recovery
- User account administration, i.e., account creation and management and password resets on Active Directory
- Provides backup support and assistance to the Network Administrator as needed
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Familiarize end users on basic software, hardware and peripheral device operation
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Perform new branches builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Maintains I.T
- Records and tracking for area of responsibility
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
IT Project Support Engineer
Fujitsu
01.2012 - 08.2014
- Providing first level server support for Fujitsu customers
- IT Helpdesk (Installing OS’s, Imaging, Re-imaging, Configuring OUTLOOK)
- Providing service over the phone for a wide range of Fujitsu products (Desktops, laptops & mobile devices)
- Troubleshooting and analyzing
- Follow up and monitoring
- Allocate faulty parts and propose alternative parts
- Creating daily reports of contract cases under Fujitsu for the management
- Resolving warranty issues for Fujitsu end users
- Running various Windows versions on Fujitsu machines to gather feedbacks
- Using OSMQ data base system.D156
Customer Care Support
RTA (Salik)
12.2010 - 11.2012
- Handling Complaints and suggestions
- Identify, research, and resolve customer issues using the computer system
- Provide customers with service information
- Follow-up on customer inquiries not immediately resolved
- Quality controller
- Complete call logs and reports
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Other duties as assigned
IT Engineer
Wizard Computer Co.
10.2006 - 01.2009
- Network Administrator
- Designing and maintaining LAN network nodes
- OS installation
- Wireless network hardware and software installation
- Troubleshoot and resolve LAN/WAN, server, and PC issues
- Responsible for generating and maintaining operating systems
- Installing and configuring Exchange server
Education
H.S.C - High School Certificate
Imam Malik High School (Mohammed Bin Rashid High School)
DubaiB.Sc. honors - computer science
AL NEELAIN UNIVERSITY
Skills
Project Management
undefinedReferences
All documents and additional references are available upon request.
Personal Information
- Date of Birth: 02/09/83
- Nationality: Sudanese
- Marital Status: Married
Accomplishments
Escrow Upgrade
- Collaborated with team of 30 in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Improved customer satisfaction ratings by [Number]% by [Action taken].
Certification
PMI Agile Certified Practitioner (PMI-ACP)®
Timeline
PMI Agile Certified Practitioner (PMI-ACP)®
10-2024
Project Manager
Dubai Islamic Bank
12.2015 - Current
IT Project - Core Banking
Dubai Islamic Bank (Raqmiyat)
08.2014 - 12.2015
IT Project Support Engineer
Fujitsu
01.2012 - 08.2014
Customer Care Support
RTA (Salik)
12.2010 - 11.2012
IT Engineer
Wizard Computer Co.
10.2006 - 01.2009
H.S.C - High School Certificate
Imam Malik High School (Mohammed Bin Rashid High School)
B.Sc. honors - computer science
AL NEELAIN UNIVERSITY
Similar Profiles
Ahmad AlaeddinAhmad Alaeddin
Supervisor - Cards & E-Channels Fraud Control & Au at DUBAI ISLAMIC BANKSupervisor - Cards & E-Channels Fraud Control & Au at DUBAI ISLAMIC BANK
Mohammad SaudMohammad Saud
Anti-Money Laundering Analyst at Dubai Islamic BankAnti-Money Laundering Analyst at Dubai Islamic Bank
SALAMA BUZARAKSALAMA BUZARAK
AVP - Unsecured Products at Dubai Islamic BankAVP - Unsecured Products at Dubai Islamic Bank