Omer Abdelrahman
Project Manager
Dubai
Summary
A highly creative, goal-oriented skilled, and organized with the ability to manage multiple tasks and meet deadlines. A strong work ethic combined with a commitment to excellence in all tasks undertaken. A self motivated team player, very reliable and dependable, work well under pressure, very creative and efficient. Excellent communication and presentation skills.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Manager
Dubai Islamic Bank
12.2015 - Current
- Study and analysis of BRD (Business Requirement Document) and elaboration of business solution descriptions in coordination with business team
- Main contact with business team
- Plan, organize and direct all activities as required for the full implementation of project goals and objectives
- Negotiating Costs/Efforts for projects with Vendor
- Ensure that project activities are consistent with the project objectives and that objectives can be met with available resources
- Ensure the project meets targets, budgets and time-lines, with appropriate reporting and evaluation
- Projects: Matrix System – Wealth Management System Enhancement 5
- Matrix System – Wealth Management System Enhancement 6
- Wealth Management System Central Bank CPR and Consolidated Wealth Management customer Statements
- Payment Investigation System
- ICCS – New Corporate Module
- Noor Bank to DIB Migration
- Escrow Management system
- ICCS – Image Cheques Clearing System Upgrade
- ICCS Central Bank Mandates 2016
- ICCS Central Bank Mandates 2017
- ICCS Central Bank Mandates 2018
- ICCS – QNDP Machines Upgrade
- CMS – Cash Management System Enhancement 2014
- CMS – Cash Management System Enhancement 2015
- CMS – Cash Management System Enhancement 2016
- CMS – Cash Management System Enhancement 2017 Phase 1
- CMS – Cash Management System Enhancement 2017 Phase 2
- CMG Central Bank Mandates 2017
- Power of Attorney – (Admin Management System)
- Delegation of Authority – (Admin Management System)
- ACPS – Automated Credit Proposal System
IT Project - Core Banking
Dubai Islamic Bank (Raqmiyat)
08.2014 - 12.2015
- Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users
- Assist in user/hardware movement and branch relocations
- Software/hardware/network troubleshooting
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
- Provide user data and application recovery
- User account administration, i.e., account creation and management and password resets on Active Directory
- Provides backup support and assistance to the Network Administrator as needed
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Familiarize end users on basic software, hardware and peripheral device operation
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Perform new branches builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Maintains I.T
- Records and tracking for area of responsibility
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
IT Project Support Engineer
Fujitsu
01.2012 - 08.2014
- Providing first level server support for Fujitsu customers
- IT Helpdesk (Installing OS’s, Imaging, Re-imaging, Configuring OUTLOOK)
- Providing service over the phone for a wide range of Fujitsu products (Desktops, laptops & mobile devices)
- Troubleshooting and analyzing
- Follow up and monitoring
- Allocate faulty parts and propose alternative parts
- Creating daily reports of contract cases under Fujitsu for the management
- Resolving warranty issues for Fujitsu end users
- Running various Windows versions on Fujitsu machines to gather feedbacks
- Using OSMQ data base system.D156
Customer Care Support
RTA (Salik)
12.2010 - 11.2012
- Handling Complaints and suggestions
- Identify, research, and resolve customer issues using the computer system
- Provide customers with service information
- Follow-up on customer inquiries not immediately resolved
- Quality controller
- Complete call logs and reports
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Other duties as assigned
IT Engineer
Wizard Computer Co.
10.2006 - 01.2009
- Network Administrator
- Designing and maintaining LAN network nodes
- OS installation
- Wireless network hardware and software installation
- Troubleshoot and resolve LAN/WAN, server, and PC issues
- Responsible for generating and maintaining operating systems
- Installing and configuring Exchange server
Education
H.S.C - High School Certificate
Imam Malik High School (Mohammed Bin Rashid High School)
DubaiB.Sc. honors - computer science
AL NEELAIN UNIVERSITY
Skills
Project Management
Agile Methodology
Stakeholder Communications
Cross-Functional Collaboration
Technical understanding
Coaching and Mentoring
Budget Control
Business Analysis
Budget Preparation
Project scope analysis
Project estimation and bidding
Purchasing and procurement
Performance Improvements
Conflict Management
Advanced problem solving
Cost reduction and containment
Project Planning
Project planning and development
Project tracking
Schedule Management
Risk Management
Cost Control
Customer relations specialist
Requirements Gathering
Software Development Lifecycle
Feasibility analysis
Cross-functional coordination
Systems implementation
References
All documents and additional references are available upon request.
Personal Information
- Date of Birth: 02/09/83
- Nationality: Sudanese
- Marital Status: Married
Accomplishments
Escrow Upgrade
- Collaborated with team of 30 in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Improved customer satisfaction ratings by [Number]% by [Action taken].
Certification
PMI Agile Certified Practitioner (PMI-ACP)®
Timeline
PMI Agile Certified Practitioner (PMI-ACP)®
10-2024
Project Manager
Dubai Islamic Bank
12.2015 - Current
IT Project - Core Banking
Dubai Islamic Bank (Raqmiyat)
08.2014 - 12.2015
IT Project Support Engineer
Fujitsu
01.2012 - 08.2014
Customer Care Support
RTA (Salik)
12.2010 - 11.2012
IT Engineer
Wizard Computer Co.
10.2006 - 01.2009
H.S.C - High School Certificate
Imam Malik High School (Mohammed Bin Rashid High School)
B.Sc. honors - computer science
AL NEELAIN UNIVERSITY