Omnia Ahmed
Ajman,AJ
Summary
I am offering a very good services as a Customer Service Officer, enhancing customer satisfaction through expert complaint handling and CRM. Leveraging skills in Microsoft Excel and a customer-focused approach, I efficiently resolved inquiries, boosting satisfaction. My proactive and knowledgeable assistance is marked by a commitment to excellence and effective communication.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Valiant Clinic and Hospital
04.2022 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Education
Bachelor of Science - Applied Economics
Sudan University For Science And Technology
Khartoum,sudan11-2018
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Microsoft Excel
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Documentation
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Additional Information
Contact: 0509559884
Languages
English
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Valiant Clinic and Hospital
04.2022 - 04.2024
Bachelor of Science - Applied Economics
Sudan University For Science And Technology
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