Omnia Elashwal

• Over achievement & high performance.
• Maintained up-to-date knowledge of legislation and policy changes.
• Personal banking advisor , indoor - outdoor sales , expert in all bank products .
• Renewed contracts promptly to maintain high-value client bases.

- Business Development - contracts for the hospital with Medical centers , clinics ,doctors, Patients ( Referral contracts ,operation rental and Share revenue)

- Coordinate with all referrals Big Corporates, individuals, Hospitals and Medical Centers.

- Handle enquires, facilitate appointments and assist in receiving approval from insurance agencies.

- Report on a daily basis the activities handled to the supervisor.

- To maintain absolute integrity with the organization and its members.

- Organizing the Internal and External events .

internal marketing ( hospital website , applications management (snapchat , Instagram and FB channels).

• Collaborated with entire human resource department to discuss new ways to recruit top talent.
• Sourced potential candidates from diverse channels for varied roles within the firm.
• Ensured legal compliance with employment laws through diligent record keeping.
• Recruiting Candidates / Payroll process.
• Conduct disciplinary actions.
• Update policies related to the Company & Maintain employees records.

• Retention Officer, Business Support & Controls Department

Highest achiever in Retention team target for 2019

-Retaining customers and changing their loyalty to our bank.

-Telesales and Front Sales, ability to discuss and convince clients.

-Discuss customer’s financial and non-financial issues, solving problems and assuring customers satisfaction. -Train the newcomers and internship trainees about the technical and the systematical process from A to Z for back and front office, Including Product knowledge, and the policies.

-Analyzing and Approving Clearance Letters, No Objection Certificates, Early settlements, and Liability certificates.

Front office experienced as a retention advisor & trainer

• Having experience in Branch Supervision (CSO) Creating new plans and ideas to improve bank products and methods
• Handling 9 branches: (Meeting with Staff, managers and Zone mangers, Training and updating them with upcoming Marketing plans by the bank)
• Handling the customers face to face and educate them about cost of their financial attrition
• Retaining customers and changing their loyalty to our bank
• Tele sales and Front Sales, ability to discuss and convince clients
• Discuss customer's financial and non-financial issues, solving problems and assuring customers satisfaction
• Dealing and interacting with all organization's stakeholders directly and indirectly to achieve Job targets and requirements through Bank's systems, policies, and Central Bank regulations & Circulars
• Dealing with Governmental and big companies for cross selling and feedbacks
• Preparing reports for team work achievements on daily basis
• Managing all the internal and external mails and emails
• Train the new comers and internship trainees about the technical and the systematical process from A to Z
• (ACHIEVEMENT PERFORMANCE FOR ALL YEARS IS EXCELLENT / OVER EXPECTATIONS)

• Maintained excellent client satisfaction by providing in-depth support.
• Offered technical support, leading to enhanced user experience.
• Provided top-notch support for increased customer satisfaction.
• Enhanced communication channels through regular updates on company policies and promotions.

-Opening & closing accounts

over achieving branch target -over performance each year & highest achievement for 2015 & 2017

-Dealing and interacting with all organization’s stakeholders directly and indirectly to achieve Job targets and requirements through Bank’s systems, policies, and Central Bank regulations & Circulars.

-Dealing with Governmental and big companies for cross selling and feedbacks.

-Preparing reports for team work achievements on daily basis.

-Managing all the internal and external mails and emails.

-Full knowledge in bank sales products for Home , Personal , Auto finance and Credit cards (certified by bank trainings)

• Streamlined queue management during busy periods, improved customer waiting times.
• Identified and resolved financial discrepancies and escalated critical errors to management.
• Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
• Built strong customer relationships to foster loyalty and repeat business.
• Full awareness of cheques types , creating manager cheques, main vault controller , full reports .
• Cross selling products.