OMNIA TARKHAN

• Transcribed correspondence and documents into correct formats used by office team.
• Maintained accurate and up-to-date databases containing confidential information.
• Updated files and records with precise system navigation.
• Scanned and uploaded documents into digital filing system.
• Updated diaries and calendars with events, appointments and holidays for efficient planning.
• Processed inbound communications, forwarding to relevant departments for resolution.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Managed queries in person, by phone and via email with exceptional customer care.
• Organised and maintained filing system for easy staff access.
• Documented daily work performed, reporting on incidents and accomplishments to inform management.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Operated multi-line phone systems, handling high volume of calls daily.
• Handled basic clerical needs to help staff focus on more pressing matters.
• Improved administration workflows to free up time and increase staff capabilities.
• Documented staff entitlements and expenditures, matching information against allowances.
• Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
• Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
• Researched topics to compile summary or exhaustive data for different uses.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Accepted dictation from staff and created professional documents from provided information.
• Maintained updated spreadsheets with metrics for tracking and reporting.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.
• Maximised team productivity by maintaining adequate levels of office supplies.
• Typed documents, updated websites and compiled information for meetings with exceptional speed.
• Processed incoming and outgoing parcels and correspondence for staff.
• Developed appropriate resources to meet needs of diverse audiences.
• Delivered high-quality results within budget and timeframe targets.
• Successfully delivered on tasks within tight deadlines.
• Designed digital and print materials to engage audiences.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Built positive relationships with customers and clients to maintain outstanding service provisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Processed invoices and payment runs with complete accuracy.
• Delivered tailored assistance to customers with disabilities.
• Applied positive customer service approach to increase satisfaction levels.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Handled high volume calls to address customer inquiries and concerns.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Adapted teaching styles and resources to suit student age and ability.
• Supported students in achieving personalized linguistic goals within desired timeframes.
• Built rapport with students, incentivizing engagement and interaction.
• Tailored lesson delivery using proven techniques for students with additional learning needs.
• Recommended books and resources to assist students in learning Arabic.
• Planned dynamic, interesting lessons by incorporating variety of mediums.
• Established positive, productive classroom environments for maximised student engagement.

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• Displayed energy and enthusiasm in fast-paced environment.
• Reviewed customer history to recommend appropriate products and services.
• Designed digital and print materials to engage audiences.