OM RAJ B K
Sharjah
Summary
Driven professional with extensive experience in the aviation and hospitality sectors, notably with SHARJAH AVIATION SERVICES. Excelled in providing top-tier customer service and passenger assistance, leveraging skills in conflict resolution and baggage handling. Demonstrated a strong work ethic and cultural sensitivity, significantly enhancing passenger satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Passenger Service Assistant
SHARJAH AVIATION SERVICES
01.2023 - Current
- Smile greet passengers keep eye contact assist passenger with special needs provide positive attitude.
- Announced flight status updates and information about gate changes.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
SERVICE CREW
Alpha Flight Services
01.2022 - 01.2023
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Operated cash registers and POS systems.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
SERVICE CREW
Johnny's Restaurant
01.2015 - 06.2020
- Smile, greet customers, keep eye contact, provide menu, suggest side dishes, check back, provide bill and return balance, invite for next time by saying [THANK YOU PLEASE COME AGAIN].
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
SHREE KOSHI JANATA MA V SCHOOL
THOKSILA 2 UDAYAPUR RAMPUR NEPALSkills
- Flexibility/Adaptability/managing Multiple Priorities
- Hospitality service expertise
- Social perceptiveness
- Analytical/Research Skill
- Critical Thinking
- System Evaluation
- Problem-solving/Reasoning/Creativity
- Computer/Technical Literacy
- Multicultural Sensitivity/Awareness
- Active Listening
- Team work
- Good Communication Skills
- Baggage handling
- Passenger Assistance
- Check-in processes
- Boarding gate procedures
Certification
- Aviation security awareness.
- Airside safety.
- Initial DGR training for passenger handling staff- FIT 4.1/ IATA CBTA 7.5.A.
- Passenger & baggage handling.
- Annual competency based assessment for passenger handling staff - FIT 4.1.F/ IATA CBTA 7.5.A.
- Happy customers.
- Altea customer management.
- Defenders of air Air Arabia universe - Ep 1.
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Timeline
Passenger Service Assistant
SHARJAH AVIATION SERVICES
01.2023 - Current
SERVICE CREW
Alpha Flight Services
01.2022 - 01.2023
SERVICE CREW
Johnny's Restaurant
01.2015 - 06.2020
High School Diploma -
SHREE KOSHI JANATA MA V SCHOOL
- Aviation security awareness.
- Airside safety.
- Initial DGR training for passenger handling staff- FIT 4.1/ IATA CBTA 7.5.A.
- Passenger & baggage handling.
- Annual competency based assessment for passenger handling staff - FIT 4.1.F/ IATA CBTA 7.5.A.
- Happy customers.
- Altea customer management.
- Defenders of air Air Arabia universe - Ep 1.
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