Onaheed Elnager
Dubai
Summary
Administrator with 10+ years experience. Have demonstrated track record in customer service , call center , and administration work .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Agent
REMAX / TOPNEOM properties
07.2023 - 02.2024
- Answered phone calls and emails from potential and existing customers.
- Managed customer relationships to achieve high satisfaction rate.
- Advertised properties to general public via social media and portals..
- Showed residential properties and explained features, value and benefits of available homes.
- · Close the deals and make sure all the required documents and procedures follow the regulations.
Call Center Agent
Cupola Teleservices
06.2018 - 09.2021
- First line of contact for the customers.
- Handled customer cases and queries received via phone and Email focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Built positive customer rapport through friendly, professional communication.
- Maintained call center efficiencies, ensuring clear, effective communication with all departments.
- Coordinating with other departments to provide the customers with quotations.
- Coordinate with technical team to schedule the onsite visits.
- Coordinate with the courier companies to deliver the spare parts.
Customer Service representative
Vostok Trading LLC
10.2015 - 05.2017
- Maintained excellent client satisfaction by providing in-depth support.
- Receiving requests and complains via calls and E-mails.
- Identifying documents and guiding customers to fulfil the police requirements.
- Create the customer new accounts and update their information in the system.
- Communicating with Dubai Police and Sharjah Police to set up the business processes, regulations and discuss about special cases.
- Generating reports to technical team, customers, and decision makers in the company and the police.
- Prepare quotation for the customer.
IT Specialist
Ministry of Trade
08.2012 - 05.2015
- Onsite and remote technical support for desktops and laptops.
- Participating in business process restructuring.
- Identifying the hardware and software requirements and specifications.
Teaching assistant
University of Medical Sciences and Technology
10.2010 - 02.2012
- Teaching, grading and proctoring computer science and engineering courses in labs and follow up sessions.
- Guiding and advising the students to prepare graduation projects.
Education
Bachelor of Science - Information Technology
University of Khartoum
Skills
- Excellent customer Service skills
- Prompt response and work under pressure
- Self learning and good presentation skills
- Teaching and training people in different ages
- Both independent and team work skills
- Conflict Resolution and complaint resolution
Languages
Arabic
Fluent
English
Advanced
Certification
- UAE Driving License.
Timeline
Real Estate Agent
REMAX / TOPNEOM properties
07.2023 - 02.2024
Call Center Agent
Cupola Teleservices
06.2018 - 09.2021
Customer Service representative
Vostok Trading LLC
10.2015 - 05.2017
IT Specialist
Ministry of Trade
08.2012 - 05.2015
Teaching assistant
University of Medical Sciences and Technology
10.2010 - 02.2012
Bachelor of Science - Information Technology
University of Khartoum
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