Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Onaheed Elnager

Onaheed Elnager

Dubai

Summary

Administrator with 10+ years experience. Have demonstrated track record in customer service , call center , and administration work .

Overview

13
13
years of professional experience
1
1
Certification

Work History

Real Estate Agent

REMAX / TOPNEOM properties
07.2023 - 02.2024
  • Answered phone calls and emails from potential and existing customers.
  • Managed customer relationships to achieve high satisfaction rate.
  • Advertised properties to general public via social media and portals..
  • Showed residential properties and explained features, value and benefits of available homes.
  • · Close the deals and make sure all the required documents and procedures follow the regulations.

Call Center Agent

Cupola Teleservices
06.2018 - 09.2021
  • First line of contact for the customers.
  • Handled customer cases and queries received via phone and Email focused on first-call resolution.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Built positive customer rapport through friendly, professional communication.
  • Maintained call center efficiencies, ensuring clear, effective communication with all departments.
  • Coordinating with other departments to provide the customers with quotations.
  • Coordinate with technical team to schedule the onsite visits.
  • Coordinate with the courier companies to deliver the spare parts.

Customer Service representative

Vostok Trading LLC
10.2015 - 05.2017
  • Maintained excellent client satisfaction by providing in-depth support.
  • Receiving requests and complains via calls and E-mails.
  • Identifying documents and guiding customers to fulfil the police requirements.
  • Create the customer new accounts and update their information in the system.
  • Communicating with Dubai Police and Sharjah Police to set up the business processes, regulations and discuss about special cases.
  • Generating reports to technical team, customers, and decision makers in the company and the police.
  • Prepare quotation for the customer.

IT Specialist

Ministry of Trade
08.2012 - 05.2015
  • Onsite and remote technical support for desktops and laptops.
  • Participating in business process restructuring.
  • Identifying the hardware and software requirements and specifications.

Teaching assistant

University of Medical Sciences and Technology
10.2010 - 02.2012
  • Teaching, grading and proctoring computer science and engineering courses in labs and follow up sessions.
  • Guiding and advising the students to prepare graduation projects.

Education

Bachelor of Science - Information Technology

University of Khartoum

Skills

  • Excellent customer Service skills
  • Prompt response and work under pressure
  • Self learning and good presentation skills
  • Teaching and training people in different ages
  • Both independent and team work skills
  • Conflict Resolution and complaint resolution

Languages

Arabic
Fluent
English
Advanced

Certification

  • UAE Driving License.

Timeline

Real Estate Agent

REMAX / TOPNEOM properties
07.2023 - 02.2024

Call Center Agent

Cupola Teleservices
06.2018 - 09.2021

Customer Service representative

Vostok Trading LLC
10.2015 - 05.2017

IT Specialist

Ministry of Trade
08.2012 - 05.2015

Teaching assistant

University of Medical Sciences and Technology
10.2010 - 02.2012

Bachelor of Science - Information Technology

University of Khartoum

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Onaheed Elnager