ONELLA RANASINGHE
Dubai
Summary
Seasoned & results-oriented travel professional with problem-solving, and organizational skills developed over 15+ years in the field. Well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality. Highly focused on client satisfaction and adept at securing deals for clients for both leisure and business purposes. Specialize in preparing detailed itineraries for travelers and ensuring pleasant travel experiences. An individual, capable of handling high-volume tasks with an exceptional level of accuracy, Well-organized, and able to multitask while maintaining a high level of professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Premium Lifestyle & Travel Coordinator
American Express Saudi Arabia DMCC
05.2015 - Current
- Delivering a flawless service, as well as providing a unique and exclusive experience for Platinum and Centurion cardholders.
- Committed to becoming the world’s most respected service brand and delivering extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
- Deal with Card member inquiries professionally and efficiently and ensure our customers receive VIP treatment throughout their journey.
- Provide quotations and advice on a range of Luxury travel services including air, land, and sea arrangements. Book travel arrangements through the GDS system, providing tickets and other travel documentation
- Build strong relationships with Card members to encourage repeat business and loyalty. Offer the card member the best solution that will meet their needs and offer value for money.
- Liaising with preferred suppliers for air, hotel, and ground transportation to receive incentives, upgrades, and other amenities for card members.
- Attending training sessions, familiarization trips, and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Managed high-volume workload under tight deadlines while maintaining keen attention to detail in every aspect of the job duties performed.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, royal families, and business executives.
- Worked flexible hours across the night, weekend, and holiday shifts.
Travel Consultant
Kanoo Travels, American Express Travel Services
12.2012 - 04.2015
- Dealing with telephonic/email inquiries for travel requirements and Generating quotations.
- Liaising with airlines and hotels and the use of online tools to check corporate hotel rates and complete reservations online
- Organize Air ticket reservations/Issuance, Hotel reservations, and Airport transfers.
- Prepare documents for reporting purposes for accounts by creating/Generating Instant Computerized﴿ Invoices for each travel and Preparing Exchange vouchers & Proforma Invoices.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Travel Executive
World Link Travels
11.2011 - 04.2012
- Dealing with telephonic/email inquiries for travel requirements and Generating quotations
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided exceptional service to high-profile clients, ensuring their travel experiences exceeded expectations.
- Liaising with airlines, organizing ticket reservations, issuing, re-issuing, and revalidations
- Prepare excel report for ticket sales.
Travel Coordinator Cum PA
LTO Holidays
10.2009 - 11.2009
- Dealing with telephonic/email inquiries for travel requirements and Generating Quotations
- Provides a high level of assistance to walk-in clients/Tour Groups and the company's corporate/VIP clients
- Liaising with airlines, Organize ticket reservations/Issuance/Re-issuance and Hotel reservations
- Following up on the CEO's schedules/appointments and providing a high level of assistance to the CEO
- Provides correspondences and minutes of meetings.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist Cum Student Counselor
Selborn Australia
01.2009 - 09.2009
- Screening telephone calls, inquiries/requests as well as dealing with walk-in queries and greetings.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provides company memos, correspondence, quotations, and minutes of the meeting.
- Provides a high level of assistance to employees for their administrative requirements.
- Preparing Reports for all Office Expenses and other account matters.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Education
DIPLOMA IN AIRLINE FARES/E-TICKETING/MARKETING/RESERVATION -
International Airline Ticketing Academy
DIPLOMA IN IATA/UFTAA FOUNDATION -
International Airline Ticketing Academy
DIPLOMA IN IATA/UFTAA MANAGING THE TRAVEL BUSINESS -
International Airline Ticketing Academy
Skills
- Teamwork
- Proactive Hardworking
- Flexible Characteristic
- Time Management Multi-Tasking Organizational Skill
- MS Office Expertise
- Customer Service
- Effective Workflow Management
- High Customer Service Standards Adherence
- Work Prioritization
- Performance Tracking and Evaluations
- Travel Planning
- Itinerary Creation
Certification
- ENTER THE WORLD OF AUTOMATED TICKETING' - Amadeus Training Certificate
- SABRE' Training Certificate
- WORLDSPAN' Training Certificate
- IELTS' - British Council Certificate
Accomplishments
- Top Sales Agent - Amex Vacations/Travel Collections UK - Achieved beyond the given sales target and received award of Top Sales Agent of the Quarter
- Best Agent & First Runner up of the Quarter for the Extraordinary Performance American Express - Achieved the Spot Management award of Best Agent & First Runner up of the Quarter for the Extraordinary Performance continuously among the team/department at American Express
Timeline
Premium Lifestyle & Travel Coordinator
American Express Saudi Arabia DMCC
05.2015 - Current
Travel Consultant
Kanoo Travels, American Express Travel Services
12.2012 - 04.2015
Travel Executive
World Link Travels
11.2011 - 04.2012
Travel Coordinator Cum PA
LTO Holidays
10.2009 - 11.2009
Receptionist Cum Student Counselor
Selborn Australia
01.2009 - 09.2009
DIPLOMA IN AIRLINE FARES/E-TICKETING/MARKETING/RESERVATION -
International Airline Ticketing Academy
DIPLOMA IN IATA/UFTAA FOUNDATION -
International Airline Ticketing Academy
DIPLOMA IN IATA/UFTAA MANAGING THE TRAVEL BUSINESS -
International Airline Ticketing Academy
- ENTER THE WORLD OF AUTOMATED TICKETING' - Amadeus Training Certificate
- SABRE' Training Certificate
- WORLDSPAN' Training Certificate
- IELTS' - British Council Certificate
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