Niño Ruiz
Abu Dhabi
Summary
Customer-focused Retail Specialist with over 12 years of experience in technology and service environment, including 8 years with Samsung. Adept at creating exceptional in-store experience, explaining complex tech in simple terms, and building lasting customer relationship. Known for collaborative spirit, continuous learning, and consistent top-tier KPI performance.
Professional retail specialist with proven track record in driving sales and enhancing customer satisfaction. Adept at team collaboration and adapting to changing retail environments. Strong skills in product knowledge, customer service, and inventory management. Reliable and results-driven, consistently contributing to team success and business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Samsung Electronics
09.2017 - 09.2025
- Delivered compelling product experience tailored to customer needs in high-traffic retail environment.
- Translated technical product features into customer-friendly language to drive understanding and sales.
- Supported escalated customer concerns, ensuring positive resolution and brand satisfaction.
- Mentored new team member and promoted a learning culture within the team.
- Engaged in continuous product learning and technology training to stay ahead of trends.
- Upheld values of diversity, inclusion, and respect on the sales floor.
Sales Attendant
ADNOC
11.2010 - 11.2014
- Handled customer transactions using POS system efficiently.
- Monitored inventory and ensured timely stocks replenishment.
- Implemented FIFO procedures to reduce product wastage.
- Ensured store hygiene, safety compliance, and stocks accuracy.
- Provided prompt and courteous service to enhance customer loyalty.
Education
Bachelor of Science - Information Technology
Iligan Medical Center College
Skills
- Customer Experience Excellence
- Inclusive & Empathic Communication
- Sales Support & Consultative Selling
- Problem Solving & Escalation Support
- Retail Environment Adaptability
- Product Knowledge Delivery
- Tech Product Demonstration
- Peer Mentoring & Collaboration
- Software Troubleshooting Support
- KPI achievement & Sales Metrics
Websites
Accomplishments
- 2023 Q3 KPI: TOP PERFORMANCE SAMSUNG GULF ELECTRONICS - DIAMOND AWARD
- 2023 Q2 KPI: TOP PERFORMANCE SAMSUNG GULF ELECTRONICS - DIAMOND AWARD
- 2023 Q1 KPI: TOP PERFORMANCE SAMSUNG GULF ELECTRONICS - GOLD AWARD
- 2022 Q2 KPI: TOP PERFORMANCE SAMSUNG GULF ELECTRONICS - GOLD AWARD
- GALAXY Z FLIP3 STAR OF THE MONTH (12/2021) HIGHEST SELL-OUT ON GALAXY Z FLIP3
- 2018 Q3 KPI: TOP PERFORMANCE SAMSUNG GULF ELECTRONICS - PLATINUM AWARD
Certification
- Android Mobile Certification
- Managing Safely - IOSH
Timeline
Retail Sales Specialist
Samsung Electronics
09.2017 - 09.2025
Sales Attendant
ADNOC
11.2010 - 11.2014
Bachelor of Science - Information Technology
Iligan Medical Center College
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