ORNELLA ANGOB NANE A. Epse NGALE
Dubai
Summary
Enthusiastic and client-focused Customer Service Representative with over 5 years of experience delivering exceptional service in administrative, customer-facing, and support roles. Skilled in managing client inquiries, maintaining accurate records, and fostering positive relationships in fast-paced environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Language
Work History
Human Resource Officer
Local Youth Corner, Cameroon
05.2022 - 03.2025
- Served as first point of contact for employees, handling HR-related inquiries with professionalism.
- Supported internal communications and ensured effective collaboration between staff and management.
- Developed and implemented talent acquisition strategies, successfully attracting a diverse pool of candidates for various roles.
- Streamlined performance management processes, improving feedback mechanisms and employee development opportunities across the organization.
- Coordinated training sessions and workshops, fostering professional growth and skills enhancement among staff members.
- Managed employee relations issues, effectively resolving conflicts and enhancing workplace collaboration and morale.
- Conducted regular audits of HR policies and procedures, ensuring compliance with local labor laws and regulations.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Customer Service Advisor
ECAM
06.2019 - 09.2021
- Responded to client inquiries and complaints promptly and professionally.
- Managed customer accounts and billing issues, ensuring data accuracy and confidentiality.
- Maintained excellent client relationships, leading to consistent customer satisfaction.
- Handled high-volume service periods with efficiency and attention to detail.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction and loyalty through effective communication.
- Trained and mentored new staff on customer service protocols, improving team performance and service quality.
- Implemented process improvements that streamlined operations, resulting in quicker response times for customer requests.
- Conducted regular follow-ups with clients to ensure service satisfaction, fostering stronger customer relationships and retention.
- Collaborated with cross-functional teams to address service gaps, ensuring a cohesive approach to customer support.
- Analyzed customer feedback to identify trends, driving initiatives that improved service delivery and operational effectiveness.
- Managed scheduling and workflow to optimize service coverage during peak times, contributing to improved response efficiency.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Clerk
Cameroon GCE Board, Buea
05.2014 - 06.2015
- Managed scheduling and calendar activities for senior staff, optimizing time management and reducing scheduling conflicts.
- Streamlined document processing by implementing new filing systems, enhancing retrieval speed and accuracy.
- Assisted in the preparation of reports and presentations, facilitating informed decision-making for management teams.
- Conducted regular audits of office supplies, ensuring optimal inventory levels and minimizing disruptions to daily operations.
- Entered data into system and updated staff contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Arranged meetings and appointments and updated records to assist management.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Developed and maintained comprehensive records of administrative activities, contributing to improved compliance and reporting accuracy.
Education
Bachelor’s Degree - Human Resource Management
Higher Institute of Commerce And Management
Yaounde, Cameroon12-2024
Skills
Customer Care & Client Support
Complaint Handling & Problem Resolution
Call Center & Front Desk Operations
Data Entry & Documentation
Customer satisfaction
Onboarding and training
Document processing
Employee surveys
Team building
ADDITIONAL INFORMATION
- Passport No.: AA676944 (Valid until Nov 2028)
- Available for immediate employment
- Excellent interpersonal, team collaboration, and communication skills
Timeline
Human Resource Officer
Local Youth Corner, Cameroon
05.2022 - 03.2025
Customer Service Advisor
ECAM
06.2019 - 09.2021
Administrative Clerk
Cameroon GCE Board, Buea
05.2014 - 06.2015
Bachelor’s Degree - Human Resource Management
Higher Institute of Commerce And Management