Ornella Makela Otho

• Identified high-potential investment opportunities to boost client returns.
• Achieved property sales by conducting comprehensive market research and creating tailored strategies.
• Managed client portfolios with diligence, resulting in high customer satisfaction.
• Attended real estate fairs and exhibitions for lead generation purposes.
• Assisted clients throughout the entire buying or selling process, offering support from initial contact to successful closing.
• Established and nurtured lasting client relationships through exceptional customer service for increased satisfaction.
• Advised customer on contract law and property law.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Coordinated sales through communication with buyers, sellers and solicitors.
• Managed rental properties with outstanding planning and organisation.
• Identified new real estate projects and new building construction in partnership with developers.

I was responsible for managing French-speaking Customers, including my missions consisted to:

• Achieve tele-calling targets in terms of number of connected calls.
• Letting customers know about other products the company offers. Alerting the sales team to opporunities for further sales within key clients.
• Attending meetings with clients to build relationships with existing account and as well new account.
• Lead generation-negociations,prepare sales agreements, and facilitate the closing process in collaboration with internal stakeholders.
• Achieve allocated sales targets by ensuring the required number of prospects per day.
• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Achieving client relationship targets and KPI as set by the HS.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Escalating and resolving areas of concern as raised by clients.
• Collaborate with marketing and sales teams to develop marketing campaigns,promotional activities, and sales collateral to support sales efforts.

• Assisting with the coordination of all AU official functions, ceremonies, and events, Receive VVIP Dignitaries and high-profile personalities to the AU Pavilion, Coordinate and oversee Accreditations of all AU invited guests, inform about the AU and promote its objectives and activities
• Supporting the effective functioning of the pavilion (coordinate the opening and closing of the pavilion, ensure that the pavilion is clean and ready to be presented to visitors, and ensure that all VIP facilities meet the highest standards)
• Coordinate and host visiting delegations and provide the necessary support to such delegations; and perform other duties as directed/requested.
• Assisting the AU-Expo team and Media & Communication Liaison officer in implementing planned Media/PR activities, and coordinating all operational communications activities as well as supporting the team to increase awareness on Africa’s participation at the Dubai expo

• Collaborate with design service providers for the design of internal and external communication media (preparation of content and design proposals)
• Organization of events (trade fairs, sponsorship).

• Opening commercial files / checking the list of documents Monitoring, classifying and archiving business records
• Participation in market research on the sale of fire extinguishers
• Prepared comprehensive reports to facilitate informed decision-making process.

• OFIS group in partnership to manage the French Consulate Contact center, my tasks consisted of: Answering the calls & Scheduling appointments Reporting & satisfaction survey