Osama Abed

Leading 130 Hosts in F&B division, 5 restaurants & Bars and Banquet operation.

Improved F&B satisfaction score by 17.7% from the first month of operation to December 2024.

Improved F&B restaurant service score by 14.9% from the first month of operation to December 2024.

Guest satisfaction survey, ITR at 89% (Ranked #2 among St Regis brand).

Highest first LQA score in the region of 90%.

Ranked #5 on TripAdvisor. Green first ISRA Audit (International Summary Risk Assessment).

BSA (Brand Standard Audit) 92%.

RevPar index ranks #6 in the city among all comp-sets.

Highest ADR in the market. Best Ramadan Tent with the highest revenue in Dubai.

Highest first Virtual BSA score in the region of 100%. The St Regis Downtown Dubai has been recognized as one of The 50 Greatest Luxury Hotels on Earth, and the 3rd hotel in Middle East.

In charge of the entire F&B division for 8 months in 2023, until my promotion to F&B Manager at The St Regis Downtown Dubai.

Exceeded the F&B budget in 2023 by 13.5% vs 2022.

Closed the year of 2023 with an occupancy of 4 % above budget and 2& vs. 2022.

Closed the year of 2023 with an occupancy of 7% above budget and 11% vs. 2022.

Best performing hotel within Marriott International for EMEA region during the global pandemic in 2022 with 15.9 M above Budget and 8.7 vs. 2021–

Exceeded the hotel budget in 2023 with 4.4 M above budget and 15.4 M vs. 2022.

Built strong partnerships with stakeholders for mutual benefit.

Exceeded the budget of Banquet for 2022 by 7.8%.

Achieved 100% Guest satisfaction on guest voice in 2022.

Achieved 100% score in ISRA audit for F&B in 2022.

Achieved 100% score in brand standard audit (BSA) for Banquet 2022.

Achieved 100% score in the Annual Employee Engagement Survey 2022.

Leader of the Year Front of House Award 2022.

Leader of the Quarter Front of House Award Oct 2022.