Osama Abed

• Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversee day-to-day production activities in accordance with business objectives.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Organized successful special events that contributed to increased sales figures.
• Oversaw the hiring process for new employees, selecting top talent to join our team.

• Leading 130 Hosts in F&B division, 5 Restaurants, Bars and Banquet operation.
• Improved F&B satisfaction score by 17.7% from the first month of operation to December 2024.
• Improved F&B restaurant service score by 14.9% from the first month of operation to December 2024.
• Guest satisfaction survey, ITR at 89% (Ranked #2 among St Regis brand).
• Highest first LQA score in the region of 90%.
• Ranked #5 on TripAdvisor. Green first ISRA Audit (International Summary Risk Assessment).
• BSA (Brand Standard Audit) 92%.
• RevPar index ranks #6 in the city among all comp-sets.
• Highest ADR in the market. Best Ramadan Tent with the highest revenue in Dubai.
• Highest first Virtual BSA score in the region of 100%. The St Regis Downtown Dubai has been recognized as one of The 50 Greatest Luxury Hotels on Earth, and the 3rd hotel in Middle East.

• In charge of the entire F&B division for 8 months in 2023, until my promotion to F&B Manager at The St Regis Downtown Dubai.
• Exceeded the F&B budget in 2023 by 13.5% vs 2022.
• Closed the year of 2023 with an occupancy of 4 % above budget and 2& vs. 2022.
• Closed the year of 2023 with an occupancy of 7% above budget and 11% vs. 2022.
• Best performing hotel within Marriott International for EMEA region during the global pandemic in 2022 with 15.9 M above Budget and 8.7 vs. 2021–
• Exceeded the hotel budget in 2023 with 4.4 M above budget and 15.4 M vs. 2022.
• Built strong partnerships with stakeholders for mutual benefit.

Exceeded the budget of Banquet for 2022 by 7.8%.

Achieved 100% Guest satisfaction on guest voice in 2022.

Achieved 100% score in ISRA audit for F&B in 2022.

Achieved 100% score in brand standard audit (BSA) for Banquet 2022.

Achieved 100% score in the Annual Employee Engagement Survey 2022.

Leader of the Year Front of House Award 2022.

Leader of the Quarter Front of House Award Oct 2022.