OSAMA AL-HUWAIDI

Experienced IT Project Manager skilled in leading and delivering complex projects. Strong knowledge of project management and IT systems. Collaborative and effective in managing teams and stakeholders. Proactive in managing risks, resolving issues, and ensuring quality. Excellent communication and leadership abilities. Committed to staying updated with emerging technologies.

• Assemble a project team, assign roles and responsibilities, and establish aclear reporting structure
• Conduct regular team meetings to discuss progress, address challenges,and ensure alignment
• Scope Management:
• Work closely with stakeholders to clearly define project requirements andexpectations
• Create a scope statement that outlines the boundaries of the project andwhat is included or excluded
• Implement a change control process to manage scope changes andensure proper approval and documentation
• Risk Management:
• Identify potential risks and assess their potential impact on the project
• Continuously monitor and evaluate risks throughout the project, makingadjustments as necessary
• Budget and Resource Management:
• Estimate project costs and develop a budget, considering factors such aspersonnel, equipment, licenses, and external services
• Track project expenses and manage the budget to ensure it aligns withfinancial constraints
• Optimize resource allocation and utilization to maximize efficiency
• Communication and Stakeholder Management:
• Regularly update stakeholders on project progress, risks, and anysignificant changes
• Proactively manage stakeholder expectations, address concerns, andseek feedback to ensure satisfaction
• Quality Assurance:
• Develop and implement quality assurance processes to ensure projectdeliverables meet the defined standards
• Conduct regular reviews, tests, and inspections to identify and addressany deviations or issues
• Project Monitoring and Control:
• Monitor project progress against the defined plan, tracking keyperformance indicators and milestones
• Identify deviations or delays and take corrective actions to keep theproject on track
• Documentation and Reporting:
• Maintain comprehensive project documentation, including project plans,status reports, meeting minutes, and change requests
• Prepare and distribute regular reports to stakeholders, summarizing projectstatus, achievements, and upcoming milestones
• Post-Project Evaluation:
• Conduct a post-project evaluation to assess project success, lessonslearned, and areas for improvement
• Conduct project closure activities, including archiving projectdocumentation and conducting final stakeholder reviews.02 - 2018-02 IT Project Coordinator
• SEHA - Ambulatory Support Services, Abu Dhabi - UAE
• Project Coordination:
• Assist project managers in creating project plans and schedules
• Coordinate project activities and resources
• Monitor project progress and help address any issues
• Documentation and Reporting:
• Maintain project documentation and prepare reports
• Communicate project updates to stakeholders
• Rack project metrics and milestones
• Communication and Collaboration:
• Facilitate communication between project teams and stakeholders
• Schedule and organize project meetings and calls
• Gather project requirements from cross-functional teams
• Quality Assurance:
• Ensure project deliverables meet quality standards
• Support user acceptance testing activities
• Identify areas for process improvement
• Risk and Change Management:
• Identify project risks and propose mitigation strategies
• Handle change requests and document changes
• Maintain project documentation.06 - 2016-02 IT Team Lead
• SEHA - Ambulatory Support Services, Abu Dhabi - UAE
• Leadership and Team Management:
• Lead the IT team, set goals, and provide feedback and coaching
• Foster teamwork and a positive work environment
• Project Management:
• Oversee IT projects, assign tasks, and monitor progress
• Coordinate with stakeholders and communicate updates
• Technical Expertise:
• Stay updated on technology trends and provide guidance to team
• Members
• Assist with troubleshooting complex issues
• Collaboration and Communication:
• Work with other departments to develop technology solutions
• Communicate IT strategies and project updates
• IT Operations:
• Manage day-to-day IT operations and ensure adherence topolicies
• Monitor system performance and implement improvements.01 - 2014-06 IT Administrator
• C4 Advanced Solutions, Abu Dhabi - UAE
• Customer Support and Issue Resolution:
• Assist supervisors in addressing customer inquiries and technical issues
• Help customers identify problems and explain solutions for restoringservice
• Ticketing System Management:
• Use ticketing systems to process support actions and requests efficiently
• Documents support interactions for future reference
• Technical Support:
• Handle a high volume of calls and respond to technical support needs
• Provide clear and accurate assistance to customers
• Communication and Collaboration:
• Work closely with supervisors and cross-functional teams to resolvecustomer concerns
• Collaborate with colleagues to improve customer support processes
• Documentation:
• Maintain organized documentation of support interactions.03 - 2014-01 Computer Engineer
• Smart Vision Advanced Solutions, Abu Dhabi - UAE
• Technical Support and Changes:
• Support third parties and make system changes and adjustments
• Ensure smooth operations during system modifications
• System Upgrades:
• Design frameworks for system upgrades, prioritizing improvements
• Minimize disruptions to DPSC's business processes
• Installation and Maintenance:
• Install, configure, test, and maintain operating systems and software
• Manage system tools for reliable performance
• Project Planning and Integration:
• Collaborate with customers, staff, and stakeholders for project planning
• Integrate systems effectively to meet requirements
• Equipment Inspections:
• Verify proper operations of third-party equipment installations
• Ensure consistent and correct equipment performance
• Accomplishments
• Proficient
• Advanced
• National Screening Program (COVID-19 Screening Centers) Domain Migration
• Home Care & Mobile VIP Services Wi-Fi infrastructure upgrades
• Artificial Intelligence integration for radiology department Oracle Cloud Migration
• MS Azure Cloud Migration Dashboards & KPI integrations
• Driver license integration with AD Police Infrastructure Hardware refresh & Migration

MCP - Microsoft Certified Professional