Desktop Support Engineer
Absons It Solutions & Equipments
09.2024 - Current
- Establishing office's IT infrastructure(Server , Switches , WiFi , Access point , Telephone system , Internet, workstation)
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
- Record and maintain software license.
- Resolve basic LAN issues
