Osama Dodin

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Develop Business Plan & Sales Strategies.
• Ensure Profitability's, Market Shares are inline with the organization objectives.
• Achieve the volume / revenue growth on CSD & NCSD.
• Monthly business review with major K- Accounts.
• Contributed to management decision-making relating to existing sales operations and business strategy.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Maximised client success, educating on financial and operational strategies to support account growth.
• Analysed client feedback to highlight areas in need of improvement.
• Trained and mentored new account representatives to deliver outstanding service.
• Employed an empowering leadership style and leveraged emotional intelligence to maintain strong rapport across all enterprise levels.
• Oversaw account portfolio to deliver top-quality account services.
• Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.

• Collected customer and market feedback and reported information to company leadership.
• Executed comprehensive market research to identify opportunities and refine sales approaches.
• Spearheaded sales training sessions, cultivating high-performance team and enhancing selling skills.
• Facilitated communication between sales and marketing teams to align strategies and goals.
• Business Development.
• Created compelling sales presentations and materials for client meetings.
• Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
• Coordinated key account management activities, fostering strong client relationships and loyalty.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Achieve daily & monthly volume & revenue targets.
• New accounts recruitment.
• Building & retaining customers business relationship.
• Prepare P&L along with contract negotiations.

• Collected customer and market feedback and reported information to company leadership.
• Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
• Orchestrated targeted sales campaigns, amplifying product visibility and capturing new market segments.
• Led negotiation efforts in major client contracts, securing favourable terms and agreements.
• Developed sales incentive programs, boosting team motivation and productivity.
• Spearheaded sales training sessions, cultivating high-performance team and enhancing selling skills.
• Facilitated communication between sales and marketing teams to align strategies and goals.
• Coordinated key account management activities, fostering strong client relationships and loyalty.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Set highest personal performance standards for self.
• Generated company growth through market expansion and sales.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Analysed sales to identify top-performing products.
• Achieved exceptional client satisfaction feedback and ratings.
• Created and directed sales team training and development programes.
• Hired and trained dedicated and high-achieving sales teams.

• Manage & Supervise Market Developers as well as the Merchandisers.
• Strategy development to achieve the volumes, revenue & the collection targets.
• Coached team members to reach and exceed weekly and monthly sales goals.
• Updated training materials and operational procedures to deliver consistent sales growth.
• Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
• Collected customer and market feedback and reported information to company leadership.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
• Enhanced sales by introducing impactful employee incentive and recognition schemes.
• Monitored daily sales operations and served as informational and procedural resource to team members.
• Generated company growth through market expansion and sales.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Hired and trained dedicated and high-achieving sales teams.

Applying and implementing all the below at The Coca Cola Distributors premises, to make them as equal as possible to main company and drive their profitability's.

• Human Recourse Managment.
• Finance Managment.
• Revenue Managment.
• P&L
• Commercial Managment.
• Supply Chain & Warehouse Managment.
• Marketing Management.
• IT & Special Projects Implementation.

• Coached team members to reach and exceed weekly and monthly sales goals.
• Organised and coordinated sales team schedules, helping staff meet company and client expectations.
• Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
• Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.

• .Achieve the daily and monthly targets.
• Maintain the business relation with the partners.
• Develop the sales and distribution.
• Reporting daily market activities.
• Product Merchandising.
• Collations.
• New account recruitment.

• Optimised sales methods to best engage, acquire and retain customers.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
• Handled credit approval processes through diligent application management.
• - Selling banking multi products, maximizing accounts profitability through cross selling bank's other products such as personal loans, smart loans and liability accounts, identifying business opportunities by listing new companies.
• Handling customer queries and providing feedback in all opening payroll accounts in Corporate, Salary Accounts, Dummy Accounts Sales & Marketing Banking Products, Developing relations with Customers.
• Well known defects of the competition to inform our prospects on how we do business efficient way.
• Dealt with customer service issues, managed client relations to promote long-term relationships.
• Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints.
• Responsible for preparation of weekly and monthly sales reports
• Understanding customer needs, recommending suitable products and making sales.

• Achieved the assigned sales target and achieved individual service quality standard for products
• providing key market information on competitors
• Assist in the implementation of sales & marketing strategies
• Ensure total compliance with laid down norms in terms of compliance risk, credit policy, documentation, operational risk and Group / Regulatory control standard
• Developed targeted Center of Influence list and created detailed plan to build relationships that led to referral business to achieve goals.
• Consistently grew the number of net new accounts on a monthly basis.
• Reviewed clients' accounts and plans regularly to determine whether life changes, economic changes, and financial performance indicate a need for plan reassessment.
• Recommended strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, and investment planning.
• Cross selling products

• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied positive customer service approach to increase satisfaction levels.
• Completed customer orders with speed and accuracy.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.