Osama Ismail
Dubai
Summary
Results-oriented sales professional with 1+ year of hands-on experience in customer engagement, lead qualification, and closing opportunities. Strong at managing end-to-end sales conversations, handling objections, and maintaining disciplined follow-up to drive pipeline and revenue. Comfortable working with KPIs, sales tools, and CRM/ERP systems to track deals and performance. Looking to specialize as an SDR in the IT sector, with a focus on outbound prospecting, pipeline generation, and technology-driven solutions.
Overview
4
4
years of professional experience
Work history
Production Specialist & Junior Sales Associate
Kajal Perfumes Paris
Dubai
2023.05 - 2026.01
- Actively handle direct sales responsibilities alongside production duties, engaging with customers from initial inquiry through order confirmation and follow-up.
- Participate in pricing discussions, quotations, and order finalization, contributing to revenue generation on a daily basis.
- Utilise Odoo ERP to track customer orders, follow up on open deals, monitor stock availability, and ensure timely fulfillment.
- Coordinate with internal production and procurement to align sales commitments with operational capacity and delivery timelines.
- Support repeat business by maintaining consistent communication, resolving issues proactively, and ensuring high customer satisfaction.
Sales Associate
Veteran Marketing
Dubai
2022.05 - 2022.11
- Reached out to potential clients through outbound calls and follow-ups to introduce company services and identify business needs.
- Achieved high daily call activity while ensuring professional, personalized conversations that built trust.
- Recorded prospect details and call outcomes in internal lead sheets for tracking and reporting.
- Worked alongside senior sales staff to qualify leads and support the conversion process.
- Strengthened communication skills by handling objections and maintaining persistence to drive engagement.
Education
Bachelor of Science - Finance
Rochester Institute of Technology (RIT)
DubaiSkills
Sales & Revenue
- Outbound prospecting & cold calling
- Lead qualification & pipeline support
- Objection handling & follow-up
- Relationship building & needs discovery
Tools & Systems
- Odoo ERP (orders, inventory, procurement)
- Microsoft Excel (reporting, pivot tables)
- PowerPoint, Word
Professional Strengths
- Strong communication (English & Arabic)
- Negotiation & stakeholder coordination
- Analytical thinking & forecasting
- Resilience, adaptability & teamwork
Timeline
Production Specialist & Junior Sales Associate
Kajal Perfumes Paris
2023.05 - 2026.01
Sales Associate
Veteran Marketing
2022.05 - 2022.11
Bachelor of Science - Finance
Rochester Institute of Technology (RIT)