Microsoft office
Osama Jillani
Business Admin
Dubai
Summary
- Accomplished Business Administrator equipped with 4 years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Administrator
Mariam Ahmed salem Legal adovcates and Consultant, DUBAI
Dubai
06.2020 - Current
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Developed campaigns to increase public awareness of company and engage customers.
- Communicated with media weekly to build relationships and optimize press coverage.
- Forged strong media relationships to further public relations goals.
- Wrote press releases for routine use and crisis management.
- Prepared weekly marketing statistics and flow charts to track daily actions using [Software].
Sales Executive
Hanan Salem Advocates & Legal Consultants
Dubai
02.2018 - 02.2020
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Account Executive
Naveed General Trading LLC, Dubai
Dubai
11.2016 - 02.2018
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Established close relationships with new small business prospects.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
Sales Promoter
GITEX GLOBAL Dubai - World's Largest Tech Gathering
Dubai
01.2016 - 03.2016
- Performed market research to cater sales promotion incentives and increase sales.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Mastered management system to efficiently process stock delivery, sales orders and maintain customer relationships.
Education
BBA - Business Management
SZABIST Dubai
Dubai 11.2018 - 12.2022
High School Diploma -
Pakistan Education Academy (PEA)
Dubai 08.2015 - 07.2017
Skills
Time management
Microsoft Visio
Project Management
Sales expertise
Complaint resolution
Staff education and training
Key stakeholder relationship building
High-volume call centers
Inbound sales
Software
SPSS Software
Mondaycom
CRM
Business invoicing programs
Asset management software
Certification
MS Office from cosmos institute of computer
Accomplishments
- Oversaw rise of company to the top of the industry.
- Implemented processes to streamline workflow.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Affiliations
- International Association of Administrative Professionals
- Project Management Institute
- National Association of Social Workers
Additional Information
Light Vehicle Driving license Dubai (3897470)
Timeline
[CRM software] Training from Syscoms Collage, Dubai
10-2021
Business Administrator
Mariam Ahmed salem Legal adovcates and Consultant, DUBAI
06.2020 - Current
MS Office from cosmos institute of computer
02-2020
BBA - Business Management
SZABIST Dubai
11.2018 - 12.2022
Sales Executive
Hanan Salem Advocates & Legal Consultants
02.2018 - 02.2020
Business Account Executive
Naveed General Trading LLC, Dubai
11.2016 - 02.2018
Sales Promoter
GITEX GLOBAL Dubai - World's Largest Tech Gathering
01.2016 - 03.2016
High School Diploma -
Pakistan Education Academy (PEA)
08.2015 - 07.2017