Osama Jillani
Dubai
Summary
Results-driven Operations Administrator with over 5 years of experience in optimizing business processes and driving B2B/B2C sales in the legal industry. Expertise in business development, strategic marketing, and operational management. Proven track record of collaborating with executives to enhance efficiency, oversee key administrative functions, and support business growth. Adept at increasing revenue, managing complex operations, and improving overall performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator - Business Operations
Mariam Ahmed Salem Legal Advocates and Consultants
2019.10 - Current
- Managed over 30 weekly appointments and 20 meetings for legal professionals across Dubai and Abu Dhabi, ensuring seamless coordination between branches. Scheduled international client meetings via Microsoft Teams, Zoom, and other virtual platforms. Achieved a 95% client satisfaction rate and collaborated with C-level executives to address requests and facilitate deal closures by guiding clients in selecting appropriate legal services.
- Organized and maintained over 100 legal documents, including case files, legal translations, and submission documents, ensuring strict adherence to UAE regulations and safeguarding confidentiality.
- Prepared 20+ quotations and agreements using Microsoft Word and Excel, and processed over 60 invoices monthly with a 90% accuracy rate, streamlining billing operations.
- Increased B2B/B2C sales by 15%, generating over AED 300,000 annually through targeted marketing campaigns and advanced technology. Conducted direct sales through face-to-face meetings, telemarketing, and email campaigns, while also engaging international clients seeking legal services through strategic marketing and global outreach. Utilized indirect sales strategies by leveraging referrals, partnerships, and content marketing to attract new clients.
- Expanded market reach by identifying new business opportunities, implementing competitive pricing strategies such as fixed fees for standard legal services and value-based pricing for complex cases, and conducting market research on trends and metrics. Provided valuable insights to C-level executives to enhance client retention and streamline internal processes.
- Coordinated with UAE government entities, including the Department of Economic Development (DED), Public Prosecution, Tasheel Centers, Amer Centers, Labor Centers, and Immigration Centers, to ensure timely document submissions and regulatory compliance. Managed attestations and related tasks by visiting embassies.
- Managed petty cash and deposits, accurately tracking over 200 transactions to maintain financial accuracy.
- Engaged with clients via email, phone, WhatsApp, and Outlook, providing timely updates and addressing inquiries to improve client satisfaction and retention. Applied quality assurance practices to monitor and enhance customer service.
- Oversaw document issuance and receipt through Aramex, DHL, and other courier services, ensuring efficient handling and timely delivery of documents.
Administrative Assistant
Noor Al Yathrib General Trading - Wholesale Food Distributor
2017.01 - 2019.05
- Supported scheduling, record-keeping, and office tasks to ensure seamless operations.
- Handled 50 inquiries weekly, maintaining high satisfaction rates through effective problem resolution.
- Processed 100 invoices monthly and prepared 40 accurate quotations.
- Managed 200 transactions with a 93% on-time delivery rate and precise order fulfillment.
- Oversaw 200 deliveries per month, optimizing routes and addressing logistical challenges.
- Boosted product visibility by 15% through targeted marketing strategies and promotions.
Education
BBA - Bachelor of Business Administration
Szabist University
Dubai03.2023
Skills
- Appointment & Meeting Coordination
- Client Relations
- Document Management
- Billing & Invoicing
- Sales & Marketing
- Market Research & Analysis
- Government Coordination
- Customer Engagement
- Logistics Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Power BI
- Outlook
- Google Workspace
- DocuSign
- Zoho CRM
Certification
- Microsoft Office Specialist, Rolla Academy Dubai, 2022
Languages
English
Advanced
Hindi
Advanced (C1)
Driving License
LIGHT MOTOR VEHICLE - DUBAI
Additional Information
- Nationality: Pakistani
- Date of Birth: 15-12-1997
- Contact: 054 714 6124
Timeline
Administrator - Business Operations
Mariam Ahmed Salem Legal Advocates and Consultants
2019.10 - Current
Administrative Assistant
Noor Al Yathrib General Trading - Wholesale Food Distributor
2017.01 - 2019.05
BBA - Bachelor of Business Administration
Szabist University
- Microsoft Office Specialist, Rolla Academy Dubai, 2022
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