Osama Mahmoud
Dubai,United Arab Emirates
Summary
During my career journey, I have carried a wide range of responsibilities allowed me to work with different government Authorities.
Qualified government relations with solid background in government administration and leadership. Leverages area expertise and strategic mindset to positively impact policies and operations. Brings forward-thinking approach and articulate communication skills. Experienced government relations with over eleven years in government industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Government relation Manager
Fairgreen International School
Dubai, United Arab Emirates
07.2018 - Current
- Develop, monitor and implement divisional policies and procedures related to government relations function.
- Keep updated on government regulations and statutory requirements and determine their impact on the company.
- Assist in developing functional strategies and budgets in accordance with the companies overall strategies and directions.
- Developed strategic and operational plans governing function of government relations.
- Manage and oversee processes relating to Governmental issues concerning employees (. issuance of business visas, visit visas, exit-re-entry visas, renewals of work permits, and residency).
- Reviewed and interpreted official policies to determine application to operations and best course of action.
- Works with the School leadership to identify priority legislative and government relations issues for the School.
- Develops a wide range of materials in support of the School government relations agenda, such as talking points, legislative summaries, factsheets, testimony, reports, and letters.
Government Relationship Manager
British Columbia Canadian School
11.2017 - 07.2018
- Plans and implements events and other activities to support the School government relations goals, such as town halls, news conferences, campus visits, and meetings.
- Provides technical assistance to school faculty and staff on government relations issues.
- Supervises the local staff, casual employees and independent contractors. Hires, evaluates, trains, disciplines and discharges staff as necessary.
- Plans budget for government relations activities within the school Advancement budget.
- Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Government relations Manager
Leams Education Group
Dubai, United Arab Emirates
10.2013 - 11.2017
- Developing and maintaining relationships with public officials and their staffs.
- Communicating effectively with all levels of management, boards of directors, and staff as well as external individuals and groups.
- Analyzing and interpreting legislation and policy documents.
- Legislative advocacy, negotiation and persuasion.
- Communicating complex concepts through oral and written mediums.
- Preparing an variety of written communications such as reports, testimony, and fact sheets.
- Planning and organization.
- Managing and coordinating special projects.
- Developing and implementing strategic plans as well as responding to short-term objectives.
- Attention to detail and strong follow-through.
- Critical and strategic thinking.
- Event planning and management.
- Working independently, as well as with teams.
- Working with people from diverse academic, cultural and ethnic backgrounds.
- Utilizing computer technology for communication, data gathering and reporting activities.
Customer service's Manager
Al Dawlia electronics Appliances
Dubai, United Arab Emirates
03.2010 - 10.2013
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Strategist long-term business needs and drove customer feedback for process improvements.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Organised marketing plans and programmes to best support business growth and development.
partner and sale manager
Stars International showroom
01.2007 - 03.2010
Sales manager
Anwar Al Massa
Sharjah, United Arab Emirates
05.2005 - 01.2007
- Collected customer and market feedback and reported information to company leadership.
- Created and directed sales team training and development programs.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Created conference and event business plans, motivating and encouraging contribution from the sales team.
- Analyzed sales to identify top-performing products.
Education
Bachelor of Social Work - Social Work
The Higher Institute of Social Work in Cairo
Cairo 09.1997 - 06.2003
Skills
- Core competencies and strengths
- Excellent Knowledge of Labor Law
- Strong Knowledge of Foreigners Affairs Law
- Outstanding communication skills
- Ability to innovate/ develop new working techniques
- Ability to balance multiple projects and demands
- Persuasive communication
- Diary management
- Compliance management
- Planning and Coordination
- Self-Motivated
Additional Information
I have Strong knowledge with All Dubai and Sharjah Government Electronic Syste
m authorities such as:
- General Directorate of Residency and Foreigners Affairs (EDNRD).
- Ministry of Labor (Tasheel).
- KHDA.
- Emirate ID.
- Dubai Health Authority (DHA).
- Department of Economic Development.
- General Directorate of Residency and Foreigners Affairs Sharjah (Fawri).
References
Available upon request
Languages
English
Advanced
Arabic
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Government relation Manager
Fairgreen International School
07.2018 - Current
Government Relationship Manager
British Columbia Canadian School
11.2017 - 07.2018
Government relations Manager
Leams Education Group
10.2013 - 11.2017
Customer service's Manager
Al Dawlia electronics Appliances
03.2010 - 10.2013
partner and sale manager
Stars International showroom
01.2007 - 03.2010
Sales manager
Anwar Al Massa
05.2005 - 01.2007
Bachelor of Social Work - Social Work
The Higher Institute of Social Work in Cairo
09.1997 - 06.2003
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