Osama Mansour
Assistant Front Office Manager
Dubai,Tecom
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Overview
12
12
years of professional experience
Work History
Assistant Front Office Manager
Ramada by Wyndham Barsha Heights
01.2025 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
Duty Manager
Ramada By Wyndham Barsha Heights
Dubai
08.2022 - Current
- Company Overview: Dubai l UAE
- Keep track of monthly, quarterly and yearly goals.
- Work with management to assess and improve processes and policies.
- Monitor and report on revenue and cash flow.
- Uphold and enforce company policies.
- Train new hires.
- Address employee complaints or performance issues as needed.
- Check in with employees regularly to determine satisfaction.
- Schedule shifts.
- Help management create the department's budget.
- Address customer issues and complaints.
- Schedule regular maintenance and cleaning of facilities.
- Meet regularly with upper management to stay informed on company issues.
- Dubai l UAE
Front Office Supervisor
Lapita Dubai Parks and Resort
Dubai
06.2021 - 08.2022
- Company Overview: Marriott l Dubai l UAE
- Process all guest check-ins.
- Assigning rooms and activating/issuing room key.
- Ensure rates match market codes.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Ensure personal appearance is clean and professional.
- Preparing the night audit reports and processing the night run.
- Doing credits limit and sending proper messages to the guest.
- Marriott l Dubai l UAE
Front Office Team Leader
Mena ApartHotel
Dubai
01.2018 - 08.2020
- Company Overview: Dubai l UAE
- Greeted guests as front desk and engaged in pleasant conversations While managing check - in process.
- Used Opera property management system to process reservations, Check - INS and check - outs.
- Maintained financial accuracy by collecting deposits, fees and payment.
- Work independently with initiative to achieve set goals and equally motivate my team to do the same.
- Supply guests with directions and information regarding property and local areas of interest.
- Up selling guestrooms and promoting hotel services.
- Consistent Top 1 Up seller.
- Dubai l UAE
Front Desk Agent
Mena ApartHotel
Dubai
01.2016 - 12.2018
- Company Overview: Dubai l UAE
- Handle check-ins and checkouts.
- Diligently handle room allocations.
- Register & process guests and their assigned rooms.
- Accommodate guest requests.
- Communicating with hotel staff on the status of guestrooms.
- Up selling guest rooms and promoting hotel services.
- Maintain a clean and neat front desk area.
- Dubai l UAE
Front Desk Agent
Parkinn by Radisson
Sharm Elsheikh
12.2013 - 12.2015
- Company Overview: Sharm Elsheikh l Egypt
- From operator to front desk
- Sharm Elsheikh l Egypt
Education
Bachelor - English department
01.2012
Skills
- Creativity
- Conflict resolution
- Leadership
- Enthusiasm
- Fast Learner
- Attention to details
- Training Skills
Accomplishments
- Achieved 95% customer satisfaction score based on feedback forms at Lapita hotel.
- Top Enroller Mena Apart hotel.
- Champion of guest voice (Park Inn).
- Star of years (Parkinn-Mena Apart Hotel).
Languages
Arabic
English
Russian
Personal Information
- Title: Assistant Front Office Manager
- Date of Birth: 07th Aug 1990
- Nationality: Egyptian
- Marital Status: Married
Awards
Top up-seller Lapita hotel Dubai (Employee of the year).
Training
- Cross training in sales and marketing department at Marriott international.
- Yes I Can Training Radisson Blue.
- Guest Experience (MGS) Marriott International.
- Guest Voice Mena Apart hotel.
- TOPPS Training (Supervision).
- TSA Training Marriott International.
Summary
Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.
Certification
- Certified Assistant Front Office Manager , Ramada by Wyndham Barsha Heights .
- Yes I Can Training - radisson blu .
- American diplomatic License .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Marriot Membership
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit SharingSoftware
Word , Excel , Opera , Vidio , Vicas
Interests
Traveling, Football , Running
Additional Information
Traveling offers a multitude of benefits, including broadening your perspective, boosting mental health, enhancing creativity, and fostering personal growth.
Traveling
Exposure to new cultures, cuisines, and ways of life can challenge your assumptions and expand your worldview.
Timeline
Assistant Front Office Manager - Ramada by Wyndham Barsha Heights
01.2025 - Current
Duty Manager - Ramada By Wyndham Barsha Heights
08.2022 - Current
Front Office Supervisor - Lapita Dubai Parks and Resort
06.2021 - 08.2022
Front Office Team Leader - Mena ApartHotel
01.2018 - 08.2020
Front Desk Agent - Mena ApartHotel
01.2016 - 12.2018
Front Desk Agent - Parkinn by Radisson
12.2013 - 12.2015
Tanta University - Bachelor, English department
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