Summary
Education
Skills
Languages
Accomplishments
References
Timeline
Generic
OSAMA MOHAMED

OSAMA MOHAMED

DUBAI,UAE

Summary

Accomplished professional with extensive expertise in customer service, sales, and team leadership. Demonstrates exceptional skills in pressure handling, dispute settlements, and resilience to stressful situations. Proficient in cash handling, invoice processing, and POS systems. Adept at social media engagement and relationship management, with a strong focus on customer loyalty building and complaint resolution. Multilingual capabilities enhance communication effectiveness. Committed to delivering outstanding customer service through problem-solving, solution development, and staff education and training. Career goal: To leverage comprehensive skill set to drive customer satisfaction and business growth in a dynamic environment..

Education

Bachelor of Commerce - Accounting Section

alexandria university
egypt

Skills

  • Pressure handling
  • Bilingual or multilingual
  • Dispute settlements tactfulness
  • Resilience to stressful situations
  • Cash handling
  • Invoice processing
  • Problem-solving
  • Team Leadership
  • Relationship Management
  • POS Systems
  • Sales expertise
  • Complaint resolution
  • Staff education and training
  • Customer complaint management
  • Customer loyalty building
  • Sales enquiry handling
  • Solution development
  • Problem solver
  • Telephone skills
  • Relationship-building
  • Customer sales support

Languages

Arabic
Native
English
Fluent

Accomplishments

  • sanctions e-learning course
  • fraud awareness annual e-learning coures
  • code of conduct e-learning course
  • anti-money laundering and combating awareness terrorist financing awareness e-learning course
  • information security awareness course

References

References available upon request.

Timeline

Bachelor of Commerce - Accounting Section

alexandria university

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OSAMA MOHAMED